SHELBY J. Rutherford
Caryville,TN
Summary
Motivated administrative professional skilled in coordinating patient intake processes and managing communications between patients, healthcare providers, and insurance companies. Proven ability to streamline workflows, enhance service delivery, and maintain accurate documentation while fostering team collaboration and efficiency.
Overview
16
16
years of professional experience
Work History
DME Intake Coordinator
Mountain Medical Supply
Clinton, Tennessee
01.2025 - Current
- Coordinated patient intake processes and ensured accurate documentation.
- Managed communications between patients, healthcare providers, and insurance companies.
- Addressed patient inquiries and resolved issues regarding medical supplies.
- Collaborated with team members to streamline intake workflows and improve service.
- Maintained accurate records of client intakes in electronic database system.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Assisted in training new staff on intake procedures and software systems.
- Resolved customer complaints through effective communication and problem-solving. or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Director Of Activities
The Waters Of Clinton
01.2024 - 01.2025
- Point Click Care EMR System
- Coordinated daily activities and outings to enhance community involvement.
- Delivered daily 1:1 activities for bed bound, dementia, and fall risk residents to promote engagement and well-being
- Facilitated Zoom calls for residents to improve social interaction and maintain connections with family and friends.
- Transporting residents for their personal matters
- Dining room duty serving residents food and beverages
- Care Plan Meetings with detailed progress notes
- Assisted residents with shopping for personal items in the community.
- Guardian Angel Rounds
Receptionist / Administrative Assistant
Renovation Health Care & Wellness
Jacksboro, TN
03.2023 - 01.2024
- Organize and Update Patient Documentation & Files per HIPAA Polices & Clinic Standards
- Schedule Patient Appointments and Follow up Appointments
- Provided customer service for patients, assisting with completion of necessary medical forms to facilitate efficient patient processing.
- Answering all in-coming emails & phone calls regarding appointments, hours, location, and return calls within 24 hrs
- Entered patient data into databases to ensure accurate records management.
- Monitored inventory levels and organized supplies, ensuring availability for uninterrupted patient care.
- Efficient in multi-tasking & managing own time to ensure effective completion of tasks/projects
- Meeting project deadlines and following up on outstanding concerns regularly
Administrative Assistant
Pace Analytical (formerly Standard Laboratories until June 2020)
Jacksboro, TN
01.2015 - 03.2023
- Organized and filed documents to facilitate easy access and retrieval.
- Inputted data into databases accurately and efficiently.
- Retrieved office and lab supplies from vendors for daily operations.
- Efficient in multi-tasking & managing own time to ensure effective completion of tasks/projects
- Meeting project deadlines and follow up on outstanding concerns regularly
- Cleaned and organized work and laboratory areas to maintain a safe and efficient environment.
- Prepared and packaged items for shipment to ensure safe delivery.
- Collected and delivered water samples to ensure timely testing and compliance with protocols.
Crew Trainer / Crew Member
McDonald's
Jacksboro, TN
01.2011 - 01.2015
- Trained new crew members on procedures and policies to enhance team readiness
- Delivered customer service at drive-thru to facilitate efficient order processing
- Customer Service / Drink Preparation
- Maintained lobby area to create a welcoming environment for customers
Education
Activity Director - Nursing Home Activity Director
THCA
Brentwood09-2024
OSHA Training for Medical Offices -
03-2023
High School Diploma -
CAMPBELL COUNTY HIGH SCHOOL
Jacksboro, TNJacksboro, TN
Skills
- Patient intake coordination
- Insurance verification
- Electronic documentation
- EMR software usage
- Data management
- Attention to Detail
- Task prioritization
- Time management
- Efficiency & Time Management
- Administrative / Support Activities
- Customer Service
- Follow-up skills
- Excellent Problem Solver
- Multitasking
- Microsoft Office proficiency
- Proficient in MS Office
- Working Knowledge of Office Equipment
- Written communication
- Excellent Communicator
- Microsoft office
- Task prioritization
- Microsoft office
Timeline
DME Intake Coordinator
Mountain Medical Supply
01.2025 - Current
Director Of Activities
The Waters Of Clinton
01.2024 - 01.2025
Receptionist / Administrative Assistant
Renovation Health Care & Wellness
03.2023 - 01.2024
Administrative Assistant
Pace Analytical (formerly Standard Laboratories until June 2020)
01.2015 - 03.2023
Crew Trainer / Crew Member
McDonald's
01.2011 - 01.2015
Activity Director - Nursing Home Activity Director
THCA
OSHA Training for Medical Offices -
High School Diploma -
CAMPBELL COUNTY HIGH SCHOOL