Shelby Kenyon
Long Beach,CA
Summary
Dedicated manager and sales professional with over 15 years of experience in customer service, team leadership, and creating positive client experiences. Skilled in conflict resolution, communication, and multitasking in fast-paced environments. Seeking to transition into a flight attendant role to bring strong interpersonal skills, safety awareness, and professionalism to passenger service.
Overview
17
17
years of professional experience
Work History
Sales Associate
Mattress Firm
Carson, CA
11.2024 - Current
- Delivered personalized sales consultations that aligned with customers' needs.
- Cultivated customer loyalty through building trusting relationships.
- Maintain product knowledge to deliver clear communication.
- Enhanced customer satisfaction by providing exceptional service, promptly addressing concerns, and creating a welcoming store environment.
Manager
Parker Billiards
Parker, Colorado
06.2021 - 10.2024
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Developed strong work relationships with staff, cultivating positive team dynamics and collaboration.
- Maintained clean, safe, organized store environment, enhancing customer experience and satisfaction.
- Generated repeat business through exceptional customer service.
- Resolved customer complaints promptly, preserving customer loyalty and satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge for customers.
Manager
Jason's Billiards 2
Denver, Colorado
10.2008 - 11.2020
- Led team to achieve high customer satisfaction through exceptional service delivery.
- Oversaw daily operations and coordinated staff scheduling to maintain workflow efficiency.
- Resolved customer conflicts to enhance satisfaction and strengthen relationships.
- Trained staff in service standards and operational procedures.
- Handled bookkeeping and financial records with accuracy.
Education
GED -
Ged.com
Denver, CO10-2024
Skills
- Customer service excellence
- Conflict resolution and problem solving
- Safety awareness and calm under pressure
- Sales and relationship building
- Time management and adaptability
- Team leadership and collaboration
- Bookkeeping and organizational skills
Languages
English
Full Professional
Timeline
Sales Associate
Mattress Firm
11.2024 - Current
Manager
Parker Billiards
06.2021 - 10.2024
Manager
Jason's Billiards 2
10.2008 - 11.2020
GED -
Ged.com