Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHELBY KIRKMAN

Buffalo,NY

Summary

Successful business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.

Overview

Work History

Provider Contract Consultant

Highmark
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed strong working relationships with clients through regular communication and proactive problem-solving approaches.
  • Provided guidance on best practices for contract management, improving internal processes and overall efficiency within the organization.

Accounts Receivable Representative

Rayus Radiology
  • Streamlined billing processes for improved efficiency and reduced errors.
  • Completed approximately 40 accounts per day.
  • Ensured timely collection of payments with consistent follow-up on outstanding invoices.
  • Assisted with month-end close procedures, enabling timely financial reporting.

Customer Service Representative

FidelisCare
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Health Information Management

Southern New Hampshire University
Remote

Skills

  • HIPAA compliant
  • Data entry expert
  • Attention to Detail
  • Analytical Thinking
  • Innovative thinking
  • Contract Management
  • Active Learning
  • Strategic negotiation
  • Microsoft Office

Timeline

Provider Contract Consultant

Highmark

Accounts Receivable Representative

Rayus Radiology

Customer Service Representative

FidelisCare

Bachelor of Science - Health Information Management

Southern New Hampshire University

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SHELBY KIRKMAN