Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shelby Koch

Shepherdsville,Kentucky

Summary

Recent college graduate from the University of Kentucky with a Bachelors in Business Administration with a focus in Management and an efficient Human Resources Assistant performing a variety of clerical and technical support services for HR department. Supports pre-employment, staffing, and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information. Pursues every opportunity to support team members and proactively address issues. Strong leader and problem-solver dedicated promote organizational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Human Resources Assistant

Hogan Lovells
Louisville, Kentucky
02.2024 - Current
  • Supported day-to-day operations of HR functions and duties.
  • Managed employee database and provided HR reports as requested.
  • Provided administrative support to managers by scheduling meetings, arranging conference calls and taking notes during meetings.
  • Maintained employee records including benefits, leaves of absence, performance reviews and disciplinary actions.
  • Reviewed job applications and conducted background checks on potential hires.
  • Prepared and set up for new employee orientations.
  • Recorded data for each employee, including addresses, weekly earnings, absences, amount of sales, or production, supervisory reports on performance, and dates of and reasons for terminations.

Dispatcher

Dauenhauer Plumbing, Heating & Air
Louisville, Kentucky
08.2023 - Current
  • Coordinated driver dispatch to accomplish daily job requirements
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning
  • Worked closely with customers to effectively resolve issues and complaints
  • Handled incoming calls and emails from customers regarding issues with deliveries
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.

Management Trainee Intern

Enterprise Holdings
Lexington, Kentucky
05.2023 - 08.2023
  • Gained knowledge of company policies, protocols and processes
  • Handled day-to-day customer or client questions via telephone or email
  • Described product to customers and accurately explained details and care of merchandise
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Leasing Agent

Yugo Lexington Campus Court
Lexington, Kentucky
11.2021 - 05.2023
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
  • Performed background, reference and credit checks as part of screening process of prospective tenants
  • Distributed and followed up on tenant renewal notices
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
  • Greeted clients, showed apartments, and prepared leases.

Education

BBA - Business Management

University of Kentucky
12.2023

Skills

  • Communication Management
  • HR Policies Compliance
  • Data entry and documentation
  • Customer Service
  • Vendor Management
  • HR Software Proficiency
  • Recruitment
  • Background Checks

Certification

  • HubSpot Inbound
  • HR Foundations
  • Administrative Human Resources
  • Strategic Human Resources

Timeline

Human Resources Assistant

Hogan Lovells
02.2024 - Current

Dispatcher

Dauenhauer Plumbing, Heating & Air
08.2023 - Current

Management Trainee Intern

Enterprise Holdings
05.2023 - 08.2023

Leasing Agent

Yugo Lexington Campus Court
11.2021 - 05.2023

BBA - Business Management

University of Kentucky

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Shelby Koch