Shelby Krontz
Muskegon
Summary
Presently an energetic waitress and busser, known for high productivity and efficient task completion. Skilled in order taking, customer service, and time management. Excels in communication, teamwork, and adaptability to ensure seamless dining experiences for guests. I look forward to using my learned skills in customer service to provide the highest quality salon experience possible for my clients and continue my learning.
Overview
3
3
years of professional experience
Work History
Waitress Trainee
Whitlows Forerunner
Muskegon
03.2023 - Current
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Checked that all orders were accurate before delivering to customers.
- Utilized point-of-sale system to process payments from customers.
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Ensured high quality customer service while working
Concession Stand Lead
Celebration Cinema
Muskegon
07.2022 - 03.2024
- Oversaw concession stand activities, maintaining high standards of customer service
- Ensured stand was closed and opened properly day and night
- Managed difficult customer interactions with swift resolutions
- Ensured concession stand cleanliness throughout the shift
Education
Associate of Arts - Cosmetology
Nuvo College of Cosmetology
Muskegon, MI11-2025
High School Diploma -
Fruitport High School
Fruitport, MI05-2023
Skills
- Hair cutting
- Advanced coloring techniques
- Hair removal/waxing
- Customer service
- Highly motivated
Accomplishments
- National Honors Society (2021-2023)
- Maintained Magna Cum Laude (3.7 GPA) all 4 years of High School
- Barbicide Certified
Timeline
Waitress Trainee
Whitlows Forerunner
03.2023 - Current
Concession Stand Lead
Celebration Cinema
07.2022 - 03.2024
Associate of Arts - Cosmetology
Nuvo College of Cosmetology
High School Diploma -
Fruitport High School