Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mandi Olson

Mandi Olson

Boca Raton,FL

Summary

A once well established hair stylist looking to get back into the field of beauty. Top-performing Cocktail Waitress spanning over 7 years working for Hakkasan Group. Exceptionally talented in providing memorable customer service in a fast-paced environment while maintaining high levels of quality for both new and existing clients. Always meeting sales goals and customers needs. Proven ability to work well within a team-based culture to ensure the delivery of consistent, quality service aimed at increasing client base.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cocktail Waitress

Hakkasan Nightclub/ Wet Republlic
Las Vegas
07.2013 - 03.2020
  • Collaborated with management to ensure high standards of customer service.
  • Utilized cash register to process customer payments.
  • Maintained knowledge of all food and beverage menus.
  • Interacted with customers to take orders, answer questions, and provide information about menu items.
  • Provided excellent customer service to guests.
  • Operated POS systems for placing orders.
  • Developed an extensive knowledge of beer, wine, and cocktail offerings.
  • Followed all company policies and procedures.
  • Ensured that all drink orders were filled accurately and quickly.
  • Trained new staff on nightclub policies and procedures.
  • Performed regular opening and closing duties.
  • Followed all health and safety guidelines.
  • Handled multiple orders and requests simultaneously.
  • Upsold menu items.
  • Greeted customers in a friendly and professional manner.

Hair Stylist/Front Desk Coordinator

The Head Game
Roseville
03.2009 - 09.2011
  • Educated clients about the best styling techniques to use for their hair type
  • Monitored inventory of styling products, tools and supplies and placed orders as needed
  • Utilized excellent listening skills to understand and meet customer needs
  • Demonstrated the ability to work in a fast-paced environment while maintaining attention to detail
  • Experienced in providing full-service hair styling, including shampooing, blow-drying and hair treatments
  • Recommended products to maintain and improve clients’ hair condition
  • Assisted with customer service, including greeting clients, answering phones and scheduling appointments
  • Developed strong relationships with clients to ensure return business
  • Maintained a safe and healthy work environment by following state and local regulations
  • Maintained a positive attitude and professional demeanor in all interactions
  • Processed payments and maintained accurate records of transactions
  • Handled cash, credit and debit transactions accurately
  • Greeted and checked-in guests in a professional and courteous manner
  • Performed administrative tasks, such as maintaining client records and filing paperwork
  • Practiced excellent time management to ensure efficient and timely services.

Education

Cosmetology -

Citrus Heights Beauty College
Citrus Heights, CA
02.2009

High School Diploma -

Roseville High School
Roseville, CA
06.2008

Skills

  • Suggestive Selling/ Upselling
  • Customer Service
  • Color Application/highlighting
  • Men's Cut/styling
  • Time Management
  • Attention to Detail
  • Hair Extensions (tape-in/keratin/sew-in)
  • Hair Cutting
  • Makeup Application
  • Appointment Coordination
  • Salon Maintenance

Certification

Certified stylist in all Bellami Hair Extension techniques

Timeline

Cocktail Waitress

Hakkasan Nightclub/ Wet Republlic
07.2013 - 03.2020

Hair Stylist/Front Desk Coordinator

The Head Game
03.2009 - 09.2011

Cosmetology -

Citrus Heights Beauty College

High School Diploma -

Roseville High School

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Mandi Olson