Halley Hampton
Franklin,TN
Summary
I am a Efficient Waitress bringing 6 years of exceptional performance in serving roles. Eager to fulfill an opportunity to work for this location. I am able to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction. I am a proven versatile worker. I am able to work private dining, banquet, or even fast table casual dining service. Consistently been able to generate regulars, and long term customers due to friendliness and great service. I am always ready to help other team members by taking on any additional tasks. I am very motivated, outgoing and high energy person. I will always come to work with positive energy and a smile! I love helping others have a personable and enjoyable experience.
Overview
9
9
years of professional experience
Work History
Cocktail Waitress
Granite City Food & Brewery
FRANKLIN, Tennessee
12.2020 - Current
- Have to provide knowledge of all of our in house beers that we brew, able to explain pairings with entrees and drinks.
- Currently having to attend to entire bar and cocktail dining while providing knowledge and quality service and communications with guests.
- Use communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Able to promote and push new menu items and go into detail about the process of the beer and craft cocktails that are being provided for guests.
- Assisted with bartending duties during high-volume shifts.
Cocktail Waitress
Millers Ale House
FRANKLIN, Tennessee
08.2019 - 08.2021
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Assisted with bartending duties during high-volume shifts.
- Worked in a high volume area, with fast turn times, while still providing professional and excellent service.
To Go Specialist and Server
Buca Di Beppo
FRANKLIN, Tennessee
02.2015 - 08.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cocktails and beer to increase daily beverage sales.
- Enjoyed offering a memorable and exciting experience for my guests.
- Able to work with high volume and high tickets to provide higher sales for myself and the restaurant.
Barista
Dunkin Donuts & Baskin Robbins
FRANKLIN, TN
01.2014 - 01.2015
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Welcomed guests with a warm hello, and provided them with a positive experience
Education
High School Diploma -
Ravenwood High School
Brentwood, TN02.2016
Skills
- Friendly and outgoing personality
- Positive attitude and high energy
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Food Safety Standards
- Fast learner
- Able to work well under pressure
- Team player, works well with others
- Upselling and Cross Selling
- Multitasking and Prioritization
- Detail-Oriented
- Reliable and Responsible
Timeline
Cocktail Waitress
Granite City Food & Brewery
12.2020 - Current
Cocktail Waitress
Millers Ale House
08.2019 - 08.2021
To Go Specialist and Server
Buca Di Beppo
02.2015 - 08.2019
Barista
Dunkin Donuts & Baskin Robbins
01.2014 - 01.2015
High School Diploma -
Ravenwood High School