Summary
Overview
Work History
Education
Skills
Timeline
Generic

Halley Hampton

Franklin,TN

Summary

I am a Efficient Waitress bringing 6 years of exceptional performance in serving roles. Eager to fulfill an opportunity to work for this location. I am able to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction. I am a proven versatile worker. I am able to work private dining, banquet, or even fast table casual dining service. Consistently been able to generate regulars, and long term customers due to friendliness and great service. I am always ready to help other team members by taking on any additional tasks. I am very motivated, outgoing and high energy person. I will always come to work with positive energy and a smile! I love helping others have a personable and enjoyable experience.

Overview

9
9
years of professional experience

Work History

Cocktail Waitress

Granite City Food & Brewery
FRANKLIN, Tennessee
12.2020 - Current
  • Have to provide knowledge of all of our in house beers that we brew, able to explain pairings with entrees and drinks.
  • Currently having to attend to entire bar and cocktail dining while providing knowledge and quality service and communications with guests.
  • Use communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Able to promote and push new menu items and go into detail about the process of the beer and craft cocktails that are being provided for guests.
  • Assisted with bartending duties during high-volume shifts.

Cocktail Waitress

Millers Ale House
FRANKLIN, Tennessee
08.2019 - 08.2021
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Assisted with bartending duties during high-volume shifts.
  • Worked in a high volume area, with fast turn times, while still providing professional and excellent service.

To Go Specialist and Server

Buca Di Beppo
FRANKLIN, Tennessee
02.2015 - 08.2019
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Applied comprehensive knowledge of wine, cocktails and beer to increase daily beverage sales.
  • Enjoyed offering a memorable and exciting experience for my guests.
  • Able to work with high volume and high tickets to provide higher sales for myself and the restaurant.

Barista

Dunkin Donuts & Baskin Robbins
FRANKLIN, TN
01.2014 - 01.2015
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Welcomed guests with a warm hello, and provided them with a positive experience

Education

High School Diploma -

Ravenwood High School
Brentwood, TN
02.2016

Skills

  • Friendly and outgoing personality
  • Positive attitude and high energy
  • Conflict and Complaint Resolution
  • Menu Memorization and Presentation
  • Food Safety Standards
  • Fast learner
  • Able to work well under pressure
  • Team player, works well with others
  • Upselling and Cross Selling
  • Multitasking and Prioritization
  • Detail-Oriented
  • Reliable and Responsible

Timeline

Cocktail Waitress

Granite City Food & Brewery
12.2020 - Current

Cocktail Waitress

Millers Ale House
08.2019 - 08.2021

To Go Specialist and Server

Buca Di Beppo
02.2015 - 08.2019

Barista

Dunkin Donuts & Baskin Robbins
01.2014 - 01.2015

High School Diploma -

Ravenwood High School
Halley Hampton