Madelynn Rae San Miguel
Houston
Summary
Cordial Cocktail Waitress with outstanding knowledge of bar services and waitressing. Fantastic multitasking skills with proven history of excellent service. Dedicated to maximizing sales and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cocktail Waitress
Slick Willie's Family Pool Hall
08.2022 - 01.2026
- Cocktail waitress at a bar, my responsibility is to check ID's, greet customers and to provide excellent service while selling alcoholic beverages as responsible as possible.
- Provided exceptional customer service by taking orders and ensuring satisfaction.
- Managed multiple tables efficiently during peak hours to maximize service speed.
- Processed payments accurately using POS system for seamless transactions.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu knowledge and service protocols.
- Upsold menu items effectively, contributing to increased sales during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Hostess
Olive Garden
08.2021 - 08.2022
- Greeted and seated guests in a timely manner, ensuring positive first impressions.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
Education
High school diploma - Art
HSPVA
Houston, TX03.2020
Skills
- Strong multitasking
- Outgoing and friendly
- Customer service
- Cleaning and sanitization
- Adaptable personality
- Food safety
- Cash handling
- Alcohol awareness
- Order accuracy
- ID verification
- Liquor sales
Certification
- Food Handler Certification
- TABC Certification
Timeline
Cocktail Waitress
Slick Willie's Family Pool Hall
08.2022 - 01.2026
Hostess
Olive Garden
08.2021 - 08.2022
High school diploma - Art
HSPVA