Clarissa Santibanez
Summary
Professional hospitality worker adept in providing exceptional customer service in high-energy environments. Skilled in mixology, order accuracy, and upselling, ensuring guests receive memorable experiences. Strong team player, adaptable to changing needs, and consistently focused on achieving results. Known for reliability, effective communication, and maintaining positive attitude under pressure.
Overview
8
8
years of professional experience
Work History
Cocktail Waitress
Tipsy Tavern Bar and Grill
05.2023 - Current
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
Cocktail Waitress
80's Brewery
03.2022 - 05.2023
- Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
- Increased beverage sales through suggestive selling techniques based on customer preferences and popular menu items.
COMMUNITY MANAGER
MAYFAIR MANAGEMENT
01.2021 - 12.2022
- Navigate across multiple software programs including Microsoft outlook, Word and Excel, Yardi Systems, and Microsoft teams.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
LEAD CASHIER
H-E-B
01.2017 - 12.2021
- Apply expertise in business administration, record keeping, planning, research, scheduling and related responsibilities to ensure productive operations
- Resolved customer complaints, provided product information, and pushed weekly sales to promote higher sales productivity
- Collaborating with store departments to ensure efficient service delivery
Bank Teller
Bank of America
01.2023 - 11.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
Associate of Science - Architectural Engineering
Texas State Technical College
Harlingen, TX12-2026
Skills
- Strong multitasking
- Energy and enthusiasm
- Attention to detail
- Reliable and punctual
- Cash handling
- Alcohol awareness
- Relationship management
Careerfocus
To obtain a position that will enable my ability to utilize 7+ years of experience in money management and extensive customer service expertise in a challenging environment to help achieve my career goals.
Timeline
Cocktail Waitress
Tipsy Tavern Bar and Grill
05.2023 - Current
Bank Teller
Bank of America
01.2023 - 11.2023
Cocktail Waitress
80's Brewery
03.2022 - 05.2023
COMMUNITY MANAGER
MAYFAIR MANAGEMENT
01.2021 - 12.2022
LEAD CASHIER
H-E-B
01.2017 - 12.2021
Associate of Science - Architectural Engineering
Texas State Technical College
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