Shelby Lagerman

• Manage care of students on health plans
• Provide medication to students as needed and for appointments
• Maintain HIPAA privacy laws and discretion with sensitive information
• Communicate effectively with parents about the care of their children
• Effectively solve problems that arise in the office
• Handle Emergency Situations in a timely manner consistently paying detailed attention to safety
• Write Safety Plans to manage students with life threatening medical conditions
• Manage the care of students in my absence
• Coordinate Safety plans for safety/ life threatening events.

• Manage Back Half Nights (Wednesday-Saturday) in AMCARE at MKE1
• Provide high quality client care by utilizing appropriate diagnostic tools based on assessment, perform proper treatment modalities based on internal and external protocols, Establish good rapport with Associates
• Maintain HIPAA privacy laws and discretion with sensitive information
• Communicate effectively and efficiently to ensure smooth operation and quality care
• I work with 1 Safety specialist onsite
• Daily Continuous patient care, office duties, first aid, and Emergency management
• General Health Assessments of Associates and Problem Solving
• Currently going through KNET's for OSHA and Medical training
• Currently covering OMR position while also learning Safety specialist position to be more versatile at Amazon in case of Transfer to Amazon Associate.

• Provide high quality client care by utilizing appropriate diagnostic tools based on assessment, perform proper treatment modalities based on internal and external protocols, Establish good rapport with clients, their families, and the healthcare community
• Maintain HIPAA privacy laws and discretion with sensitive information
• Communicate effectively and efficiently to ensure smooth operation and quality care
• Provide accurate and complete trip documentation, both clinically and demographically
• Perform regular station and squad maintenance, paying special attention to areas of safety
• Participate in the 'pit stop' process ensuring all need supplies and equipment are present and in good working order
• Obtain, then maintain all licensure and training required by the State of Wisconsin for this position
• Demonstrate the ability to operate company vehicles safely, exhibiting knowledge of proper driving procedures and response tactics and other necessary job tasks as assigned

• Lead a team of 40+ Associated in 7 different Sub Areas of Shipping
• Assist with Jam Clearing, OSHA Safety Standards, Logistics, Shipping, Truck Docking, Time Management, Data, HR Issues and Problem Solving
• Calculated Labor Hours and Expected processing units
• Led and Developed over 80 People
• Led meetings, created a labor board that allocated labor
• Effective Coaching of Tier 1 Associates
• Led Huddles and Meetings of Tier 1 Associates.

• Handle day to day operations
• Building good rapport with Customers and Distributor relationships
• Handle customer questions and concerns
• Execute HR needs
• Be the face of the company and handle all accounting, taxes and management responsibilities
• Train employees to be able to do their best in the business
• Proudly doing everything that is needed to run a business and not missing a step.

• Exceed the standards of customer service by making sure that the customer is always number 1 and is taken care of
• Making sure to answer all questions that is asked and to help whenever it is needed
• Making sure that my department is well stocked, clean and easily accessible
• Always being to work on time with a smile on my face
• Finishing any training that is needed to be able to help my customers and coworkers
• Proudly working besides other coworkers to make sure that day to day operations are working smoothly
• Handling cash, taking customer calls and even performing great customer service when not on the clock.

• Exceeded the standards of customer service by maintaining a happy attitude with every customer that I greeted or met
• Answered all phone calls in an orderly fashion with a Happy attitude and friendly greeting
• Maintained a Happy workspace and made sure that coworkers were answered and taken care of as fast as possible
• Input data on Omadi and Microsoft office
• Handle upset and irate customers on a regular basis and handle property managers also
• Took payments in Cash or Credit and inputted them into the database system
• Made sure that every task was finished before the end of my shift
• Handled Drivers over the radio and made calls to the police when needed in a calm orderly fashion
• Always stayed past shift when there was no replacement and took extra shift when needed without notice
• Constantly multitasking and making sure everything was taken care of asap.

• Guided guests through Bear Creek State Park on tours ranging from 1 hour to 1.5-hour rides
• Responsible for up to 25 guests at any given time
• Doubled with children 6 and under and ponied children that were 7 and up including special needs children
• CPR/FIRST AID Certified
• Educate guests on Horses and also give 1-hour lessons
• Also included ranch work that consists of Am and Pm feeding, saddling and unsaddling horses
• Cleaning up sand box and taking care of injured or sick horses, repair saddles and bridals
• Drive Kubota and draft teams
• Also take care of day camp rides that range from 7-15 years old.

NREMT

4.0 GPA President list Associates of Business, Real Estate Deans list all 4 Semesters.

• Awarded National Technical Honor Society
• National Society of Leadership and Success
• Phi Theta Kappa international Honor Society