Shelby L. Dawkins
New Albany,OH
Summary
Highly skilled and knowledgeable professional with extensive experience in people management and organizational operations, seeking a position with a focus on community and engagement. Passionate about leveraging expertise to drive effective leadership and operational excellence. Committed to utilizing skills to create a positive impact on teams and foster a collaborative work environment. Proven track record in implementing strategies to enhance employee engagement, improve productivity, and drive organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deputy Director of Healthcare Equality Project
Human Rights Campaign
11.2023 - 03.2025
- Drive Healthcare Equality Index (HEI) outreach strategies, survey enhancements, and content development for reports and website
- Lead implementation of health-related programming and training to advance LGBTQ+ healthcare equality
- Design and execute HEI marketing and outreach initiatives while optimizing stakeholder service systems with a 17% increase in participation in 2024.
- Conduct data analysis and deliver reports for HEI, board updates, and other internal and external presentations
- Supervise and mentor staff, fostering professional growth and program effectiveness
- Create and refine resources, best practices guides, and training materials on LGBTQ+ inclusive healthcare
- Deliver compelling written and oral presentations on HEI and LGBTQ+ health to diverse audiences
- Determined agenda, developed plans and oversaw implementation of training programs and updates.
- Turned mandates into actionable operational strategies for stakeholder training opportunities and programmatic development.
Outreach Engagement Manager
James Center for Cancer Health Equity|OSUWMC
01.2023 - 11.2023
- Develops and administers strategic initiatives to promote the Center for Cancer Health Equity in the community
- Assists in the planning, development and administration of all external screening programs and events
- Responsible for expanding community knowledge and understanding of health disparity issues
- Works in collaboration with population science research initiatives
- Publicize and promote programs using a variety of methods including development of promotional materials and giving public lectures
- Evaluate the effectiveness of specified programs and recommend changes as needed
- Provides administrative and functional supervision of over 8 staff members
Program Director of Health Equity, Diversity & Inclusion
OSUWMC
04.2022 - 01.2023
- Plan, develop, implement and oversee programs to achieve results to include health outcomes
- Responsible for formulating and administering related organizational policies and procedures
- Manage relationships with key medical center and university leaders and community partners
- Provides consultation and advice to internal business units, as well as external stakeholders
- Facilitating communication, internally and externally to promote the initiatives supporting health equity
- Works with leadership to coordinate and complete projects to ensure delivery of ensure delivery of value-added services
Program Manager, LGBTQ Community
OSUWMC/JAMES CCHE
03.2019 - 04.2022
- Assess and develop research, education and prevention curriculums specific to LGBTQ+ Community
- Active member of organizational and community committees that engage cultural changes and education
- Participate in onboarding and orientation of new staff
- Active member and sub-committee lead for Anti-Racism Action Plan
- Organizational staff development and education around diversity, equity and inclusion
- Community outreach, prevention education, service connection
- LGBTQ+ program development and grant writing
- Participates in and assumes leadership role for special projects
- Development and Implementation of James Center for Cancer Health Equity and Population Sciences Lunch & Learn
Office Manager/Administrative Assistant – Radiation Oncology
OSUWMC
05.2018 - 03.2019
- Oversaw operations of the Breast Radiation Oncology office, including meeting/conference planning, budget and ordering
- Provides high level administrative and clinical support to the Vice Chair of Radiation Oncology, Clinical Research/Director of Breast Radiation Oncology
- Participate in onboarding and orientation of new staff
- Responsible for maintaining Outlook and clinical calendar, professional email and organizing all travel both national and international
- Responsible for planning and executing Mock Oral Boards for Graduating Medical Residents
- Organizes and monitors Administrators certifications, membership and national committee schedules
- Participates in and assumes leadership role for special projects
Operational Supervisor
OSUWMC
05.2016 - 05.2018
- Directly manage 20 employees and indirectly manage approximately 60 employees
- Responsible for posting, recruiting, interviewing, and hiring employees
- Handle performance reviews, corrective action and Human Resource hearings
- Provide ongoing training and maintain employee compliance
- Streamline and maintain hospital standards in patient flow
- Responsible for implementing hospital objectives, policies and processes
- Maintain attendance, schedules, employee files and assisting in payroll
- Ability to assess and implement new medical projects
Patient Care Associate
OSUWMC/JAMES CCC EMERGENCY DEPT
01.2013 - 05.2016
- Aided doctors and nurses in activities including but not limited to, assisting with procedures and providing patient care
- Identified as Lead Patient Care Associate (PCA)
- Provided orientation to new PCAs including all Oncology Float pool PCAs
- Developed PCA training manual and bedside task cards
- Scheduling for Unit Clerical Associates and Patient Care Associates
- Maintained Oncological database for Physician Research Project
Support Officer I
Franklin County Child Support Enforcement
03.2008 - 08.2010
- Responsible for maintaining administrative and judicial child support enforcement orders
- Reassessed child support orders and terminations using complex financial formula
- Provided ongoing customer service via telephone, email and in person contact
- Experience working with diverse populations
Intake Coordinator
Steven’s House, House of Hope
04.2005 - 08.2007
- Responsible for recruiting youth for inpatient drug treatment program
- Developed, maintained and repaired community relations with Columbus Juvenile Judicial system and other treatment programs
- Maintained all inpatient treatment charts
- Enrolled and obtained Medicaid for all treatment patients
- Maintained multiple treatment calendars
Education
Master of Arts - Health Administration
FRANKLIN UNIVERSITY
Columbus, OH12-2015
Bachelor of Arts - Women's Studies
THE OHIO STATE UNIVERSITY
Columbus, OH08-2006
Skills
- Employee Engagement Leadership
- Goal-Oriented Strategy
- Program Development & Oversight
- Consensus Building
- Effective Organizational Management
- Data Interpretation
- Effective Communication
- Continuous Improvement Initiatives
Certification
DIVERSITY & INCLUSION CERTIFICATE, Cornell University, 2021
Awards Recognition
COMMUNITY ADVOCATE, United Healthcare at Transforming Care Conference, 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deputy Director of Healthcare Equality Project
Human Rights Campaign
11.2023 - 03.2025
Outreach Engagement Manager
James Center for Cancer Health Equity|OSUWMC
01.2023 - 11.2023
Program Director of Health Equity, Diversity & Inclusion
OSUWMC
04.2022 - 01.2023
Program Manager, LGBTQ Community
OSUWMC/JAMES CCHE
03.2019 - 04.2022
Office Manager/Administrative Assistant – Radiation Oncology
OSUWMC
05.2018 - 03.2019
Operational Supervisor
OSUWMC
05.2016 - 05.2018
Patient Care Associate
OSUWMC/JAMES CCC EMERGENCY DEPT
01.2013 - 05.2016
Support Officer I
Franklin County Child Support Enforcement
03.2008 - 08.2010
Intake Coordinator
Steven’s House, House of Hope
04.2005 - 08.2007
Master of Arts - Health Administration
FRANKLIN UNIVERSITY
Bachelor of Arts - Women's Studies
THE OHIO STATE UNIVERSITY
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