Shelby Lee
Hollis
Summary
Experienced with classroom management, lesson planning, and student engagement. Utilizes innovative teaching methods to enhance learning experiences. Knowledge of implementing curriculum standards and fostering supportive learning environment.
Overview
14
14
years of professional experience
Work History
Long Term Substitute Teacher
NYC Department of Education
10.2024 - Current
- Adapted instructional materials to meet varying student needs and learning styles.
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Established positive classroom environments promoting respect and engagement.
- Collaborated with fellow educators to enhance instructional techniques and student engagement.
- Participated in training sessions for new teaching methodologies and classroom technologies.
Bartender
Barclays Center
11.2017 - Current
- Mixed ingredients to prepare cocktails and other drinks.
- Displayed excellent customer service and cash handling skills
- Always checked customers' IDs to make sure they met age requirements for alcohol purchase and consumption.
- Make sure guest adhere to the two-drink maximum per guest rule
- Provide fast and friendly service
- Count liquor after every shift and do beer counts/keep up with inventory
- Managed high-volume beverage service during events, ensuring timely and accurate order fulfillment.
- Trained and mentored junior bartenders on cocktail preparation and customer service best practices.
Accounts Receivable Associate
Vida Shoes
06.2022 - 09.2023
- Process accounts and incoming payments in compliance with financial policies and procedures
- Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data
- Prepare bills, invoices and bank deposits
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
Barista/ Team Member
Starbucks
10.2018 - 03.2021
- Display excellent customer service and cash handling skills
- Provide fast and friendly service
- Demonstrate the use of retail equipment, such as espresso machines.
- Maintain a clean and hygienic work area.
- Clean coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift
- Prepare coffee and tea beverages for customers
- Prepared and served a variety of beverages following established recipes and quality standards.
Server
Kitchen 21/ Legend’s Hospitality
07.2017 - 07.2018
- Collect and process payments from the customer including cash, credit and debit cards
- Complete opening and closing duties for such shift.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Answered questions about menu selections and made recommendations when requested.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
- Skillfully anticipated and addressed guests’ service needs.
Bartender/ Server and Cashier/Barista
SSP America – John F. Kennedy Airport
08.2015 - 07.2017
- Maintain a safe and healthy work environment by following organization standards and sanitation regulations
- Demonstrate the use of retail equipment, such as espresso machines.
- Prepare and serve sandwiches and salads.
- Collect and process payments from the customer including cash, credit and debit cards
- Maintained a clean and hygienic work area.
- Completed opening and closing duties for such shift
Bartender
The Bridge Tavern
09.2014 - 08.2015
- Prepare and serve drinks and beverages to patrons following regular recipes
- Anticipate guests’ needs to decide if additional service is needed
- Operate register and verification machines
- Display bottled goods and glasses to make smart look
- Collect money and give change for drinks served
- Clean and sanitize bar and equipment and replenish supplies
- Checking a customer’s identification to confirm that they are legally able to consume alcohol.
- Monitoring the intake of alcohol by guests and prohibiting the sale of alcohol to those who are intoxicated.
Summer Garden & Bar Cashier and Hostess
Patina Restaurant Group Rockefeller Center
06.2014 - 08.2014
- Process cash and credit card transactions for all Summer Garden servers
- Confirm and verify server cash drop to Micros report
- Maintain confidentiality and code of conduct
- Prepare beverages and expedite food orders in a timely manner
- Excellent know-how of counting and balancing cash drawer with accuracy
- Maintain confidentiality and honesty while handling large quantities of cash
Food Worker/ Cashier
Madison Square Garden
01.2012 - 01.2014
- Process cash and charge transactions for merchandise and food/beverage selling areas.
- Verify actual cash total with signature.
- Maintaining MSG Standards of operation in the areas of food quality, timeliness of food, guest service, and cleanliness.
- Prepares food products and maintains all departments of health standards.
Education
Bachelor of Science - Accounting
York College
Queens, NY06.2023
Bartending License - undefined
ABC Training
Bronx, NY01.2013
Skills
- Excellent written and oral communication skills
- Exceptional interpersonal/team skills
- Critical thinking skills, strong decision-making, creative problem-solving skills
- Self-motivated, ability to work independently
- Microsoft Windows for Word, Excel, PowerPoint, and Publisher
- Ability to handle multiple tasks under pressure
- Friendly and Approachable with a Positive Attitude
- Internet Research
- Student engagement
- Collaborative learning
- Classroom management
- Classroom organization
Timeline
Long Term Substitute Teacher
NYC Department of Education
10.2024 - Current
Accounts Receivable Associate
Vida Shoes
06.2022 - 09.2023
Barista/ Team Member
Starbucks
10.2018 - 03.2021
Bartender
Barclays Center
11.2017 - Current
Server
Kitchen 21/ Legend’s Hospitality
07.2017 - 07.2018
Bartender/ Server and Cashier/Barista
SSP America – John F. Kennedy Airport
08.2015 - 07.2017
Bartender
The Bridge Tavern
09.2014 - 08.2015
Summer Garden & Bar Cashier and Hostess
Patina Restaurant Group Rockefeller Center
06.2014 - 08.2014
Food Worker/ Cashier
Madison Square Garden
01.2012 - 01.2014
Bartending License - undefined
ABC Training
Bachelor of Science - Accounting
York College