Shelby Lucato
Sunrise,FL
Summary
Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company. Seeking a job in the sports industry for personal and professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lulu's Bait Shack
Fort Lauderdale, FL
08.2021 - Current
- Communicated regularly with customers to gain insights into their needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with vendors to create promotional content to implement sales.
- Assisted with invoice tracking, P&L reports and entering corrects codes in Quickbooks.
Front Desk Receptionist/Scheduler
EAST OCEAN PODIATRY
Deerfield Beach, FL
05.2021 - 03.2022
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified insurance coverage and eligibility for services using computer software.
Manager
The Frozen Rainbow
Port Ewen, NY
04.2014 - 04.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created training modules and documentation to train staff.
- Performed accurate cash handling, deposit preparation, bank reconciliation and time edits.
Education
Associate in Science (AS) in Business -
Dutchess Community College
05.2019
Skills
- Recruiting and Interviewing
- Employee Scheduling
- Task Delegation
- Operations Management
- Staff Management
- Graphic and Media Design
- Microsoft Office Expertise
- Customer Relations
- Money Handling
- Customer Relationship Management (CRM)
- Team Motivation
- Financial Management
Certification
- Driver's License
- Real Estate License
- Managerial Food Safety Certification
Awards
Customer Service Satisfaction passed 2015
Accomplishments
- Exceeding sales target, earning a fulfilling managerial title.
Timeline
Assistant Manager
Lulu's Bait Shack
08.2021 - Current
Front Desk Receptionist/Scheduler
EAST OCEAN PODIATRY
05.2021 - 03.2022
Manager
The Frozen Rainbow
04.2014 - 04.2021
Associate in Science (AS) in Business -
Dutchess Community College
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