Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Shelby Lugten

Tyler,TX

Summary

Customer-oriented Leadership Professional with 13 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

7
7
years of professional experience

Work History

Operations Manager

ULTA Beauty
07.2019 - Current
  • Led team optimization strategies such as Individual Development Plans and stretch assignment execution
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Temporary Acting General Manager

Ulta Beauty
10.2021 - 12.2021
  • Increased store efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth during peak season
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Mitigated business risks by working closely with staff members and assessing performance.

Prestige Sales Manager

Ulta Beauty
02.2019 - 06.2019
  • Increased overall sales revenue by implementing effective marketing strategies and personalized customer interactions.
  • Developed strong relationships with high-end clientele, resulting in repeat business and increased customer loyalty.
  • Organized successful in-store events that attracted new customers and promoted brand awareness in the local market.
  • Consistently met or exceeded individual sales goals while also contributing to the success of the entire sales team.
  • Analyzed sales data regularly to identify areas for improvement in both individual performance and overall company strategy.
  • Fostered a positive work environment by promoting open communication between colleagues, fostering collaboration towards common goals.
  • Continuously worked towards expanding personal knowledge of industry developments through ongoing professional development opportunities.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

General Manager

Beauty Brands Salon & Spa
09.2017 - 02.2019
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Store Manager

Beauty Brands
09.2016 - 09.2017
  • Coordinated all location/department meetings to boost employee business acumen and engagement.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Education

Certification in Business Management & Leadership -

Tyler Junior College
Tyler, TX
05.2020

Certificate of Basic Conversational Sign Language -

Tyler Junior College
Tyler, TX
06.2018

High School Diploma -

Lindale High School
Lindale, TX
01.2012

Skills

  • Recruitment
  • Team Optimization
  • Verbal and Written Communication
  • Effective Leader
  • Performance Management
  • Training and Development
  • HR Policies and Procedures
  • Loss Prevention
  • Expense Control
  • Operations Oversight
  • Customer Relationship Management
  • Business Development

Affiliations

  • Optimized the team performance by initiating Individual Development Plans for each associate.
  • Successfully lead store sets/Grand Openings, store relocations and store liquidations
  • Served as Territory Trainer for all new General Managers in multiple states
  • Took ownership of Salon Education portion of district conference calls
  • Represented company by organizing, collaborating and presenting at job fairs

Timeline

Temporary Acting General Manager

Ulta Beauty
10.2021 - 12.2021

Operations Manager

ULTA Beauty
07.2019 - Current

Prestige Sales Manager

Ulta Beauty
02.2019 - 06.2019

General Manager

Beauty Brands Salon & Spa
09.2017 - 02.2019

Assistant Store Manager

Beauty Brands
09.2016 - 09.2017

Certification in Business Management & Leadership -

Tyler Junior College

Certificate of Basic Conversational Sign Language -

Tyler Junior College

High School Diploma -

Lindale High School

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Shelby Lugten