Shelby Madden
Lomita,CA
Overview
1
1
Certification
5
5
years of professional experience
Work History
Barista
Starbucks
06.2026 - Current
- Prepared handcrafted beverages following recipe standards and quality guidelines
- Operated POS system to process orders, payments, and customer requests
- Delivered friendly customer service in fast-paced, high-volume environment
- Maintained clean, organized café stations and followed food safety procedures
Phlebotomy Technician Extern
Phlebotomy Training Specialists | Phlebotomy Certification
05.2026 - 05.2026
- Collected venipuncture and capillary specimens using proper technique and patient identification protocols.
- Verified requisitions, matched labels, and maintained specimen integrity throughout collection process.
- Prepared phlebotomy equipment, supplies, and workstations to support efficient patient flow.
- Followed infection control, safety, and PPE requirements during specimen collection procedures.
Host/Food Runner
Rock & Brews
10.2024 - 11.2025
- Greeted guests promptly, created welcoming first impression, and managed seating flow during busy service periods.
- Coordinated waitlist and reservations, balancing table availability with guest expectations and accurate pacing.
- Communicated with servers and kitchen staff to synchronize seating, special requests, and timely service.
- Answered phone calls, provided menu information, and handled reservation changes with professionalism.
Gymnastics Coach
Flipside Gymnastics & Allied Movement
04.2022 - 09.2024
- Instructed gymnasts in floor, beam, bars, and vault fundamentals
- Monitored practices to enforce safety standards and proper spotting techniques
- Developed age-appropriate lesson plans aligned with class skill levels
- Evaluated athlete performance and adjusted drills to improve technique
Volunteer
Torrance Memorial Medical Center
02.2022 - 04.2025
- Greeted visitors and provided wayfinding support throughout medical center
- Escorted patients and families to departments, clinics, and waiting areas
- Transported wheelchairs and assisted mobility-impaired patients with care
- Delivered messages, documents, and supplies to clinical and administrative units
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
CPT 1 -
Phlebotomy Training Specialists
Torrance03-2026
High School Diploma -
Sky Mountain Charter School
Placerville, CA05-2024
Skills
- Time management
- Attention to detail
- Cash handling
- Exceptional customer service
- POS systems
- Adaptability and dependability
Certification
- Certified Phlebotomy Technician, NHA 2026
Timeline
Barista
Starbucks
06.2026 - Current
Phlebotomy Technician Extern
Phlebotomy Training Specialists | Phlebotomy Certification
05.2026 - 05.2026
Host/Food Runner
Rock & Brews
10.2024 - 11.2025
Gymnastics Coach
Flipside Gymnastics & Allied Movement
04.2022 - 09.2024
Volunteer
Torrance Memorial Medical Center
02.2022 - 04.2025
CPT 1 -
Phlebotomy Training Specialists
High School Diploma -
Sky Mountain Charter School