- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
- Camping
- Playing Sports
- Backpacking
Shelby Maddox - Zink
Grapeview,WA
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at T's Cafe Espresso. Proven ability to foster loyalty through active listening and problem-solving. Proficient in cash handling and espresso machine operation, consistently exceeding expectations while maintaining a clean and organized workspace. A true team player committed to enhancing guest experiences.
Overview
13
13
years of professional experience
Work History
Barista
T's Cafe Espresso
08.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sandwich Artist
Subway
02.2014 - 09.2014
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept workplace clean and organized in line with restaurant policies.
- Contributed to team efficiency by assisting with inventory management and restocking supplies as needed.
Housekeeper
Ocean Suits Motel
01.2014 - 06.2014
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Washed and folded towels and linens to properly stock guest rooms.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
Cashier
KFC
02.2013 - 09.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Education
No Degree -
Antelope Valley College
Lancaster, California, CA01-2012
Skills
- Active listener
- Order taking
- Friendly and outgoing
- Cash handling
- Problem-solving
- Opening and closing duties
- Espresso machine operation
- Exceptional customer service
- Beverage preparations
- Hospitality service expertise
- Cash register operation
- Cleanliness
- Team player
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista
T's Cafe Espresso
08.2023 - Current
Sandwich Artist
Subway
02.2014 - 09.2014
Housekeeper
Ocean Suits Motel
01.2014 - 06.2014
Cashier
KFC
02.2013 - 09.2013
No Degree -
Antelope Valley College