Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Matisz

Cheswick,PA

Summary

Dynamic and detail-oriented professional with over 7 years of experience in multiple fields, excelling in project management public speaking. Proven ability to enhance operational efficiency through effective communication and technical documentation. Strong commitment to customer service and team collaboration, ensuring seamless processes and positive outcomes.

Overview

4
4
years of professional experience

Work History

Corporate Actions Middle Office Analyst Intern

BNY
01.2025 - 07.2025
  • Monitored the health of applications by utilizing tools and databases.
  • Assessed issues within applications, and communicated problems to development teams.
  • Created a Confluence space for incoming interns to organize training sessions.
  • Constructed technical documentation of work flows.

Production Support Analyst Intern

BNY
07.2024 - 01.2025
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized, and input information into a digital database.
  • Evaluated data in order to authorize processes.
  • Completed additional project management for a special team.
  • Spearheaded creation of SharePoint site for the Year Up United Early Careers Team.

Hotel Front Desk Clerk

TownePlace Suites by Marriott
05.2021 - 12.2023
  • Provided direct support with guest accomodations, personal requests, and group reservations, continuously cultivating a stress-free travel experience for guests.
  • Resolved service-related problems and documented actions in system.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Education

Vocational Training - Application Development

Year Up United
Pittsburgh, PA
01-2025

Bachelor of Arts - Communications And Creative Writing

Full Sail University
Winter Park, FL
08-2027

Skills

  • Customer service
  • Effective communication
  • Project management
  • Databases
  • Team collaboration
  • Microsoft office
  • Content creation
  • Guest relations
  • Payment handling
  • Data analysis
  • Technical writing
  • Public speaking

Timeline

Corporate Actions Middle Office Analyst Intern

BNY
01.2025 - 07.2025

Production Support Analyst Intern

BNY
07.2024 - 01.2025

Hotel Front Desk Clerk

TownePlace Suites by Marriott
05.2021 - 12.2023

Vocational Training - Application Development

Year Up United

Bachelor of Arts - Communications And Creative Writing

Full Sail University

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Shelby Matisz