Shelby McGee
Broomfield,CO
Summary
Dedicated and experienced Manager with a proven track record of leading high-performing teams and delivering exceptional service. Seeking a position to leverage my expertise in staff management and customer service to ensure operational excellence and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Barista
Java Island
08.2023 - Current
- Provided friendly and efficient customer service by taking orders, answering questions, and ensuring a welcoming atmosphere.
- Maintained cleanliness and organization of the workspace, adhering to food safety and sanitation guidelines.
- Supported promotions and special events, such as coffee tastings and seasonal menu launches.
Barista Shift Lead
High Country Coffee
04.2022 - 07.2023
- Supervised a team of 6 baristas during shifts, ensuring smooth operations, and efficient service.
- Trained new barista team members, resulting in reduced training times and improved team performance.
- Managed inventory to optimize stock.
- Collaborated with the manager to create employee schedules, assign tasks, and handle payroll responsibilities.
Barista Supervisor
Bella Bru Cafe & Catering
09.2016 - 03.2022
- Oversaw all aspects of catering events, including planning, execution, and post-event evaluations.
- Collaborated with clients to understand their event requirements, preferences, and special requests.
- Implemented cost-control measures, resulting in a 10% reduction in catering expenses while maintaining high service quality.
Barista Manager
Rush Coffee
04.2010 - 08.2016
- Conducted training sessions for new hires, covering customer service standards, and safety protocols.
- Managed daily operations, including staff scheduling, inventory control, and vendor relationships, resulting in improved efficiency and cost control.
- Implemented a new employee recognition program that boosted team morale and increased employee retention by 15%.
Education
Associate of Arts - Business
Yakima Valley Community College
Yakima, WA05.2015
High School Diploma -
West Valley High School
Yakima, WA05.2012
Skills
- Commitment to Excellence
- Active Listening
- Timeliness
- Contributing to Company Success
- Detail Oriented
- Perseverance
Timeline
Barista
Java Island
08.2023 - Current
Barista Shift Lead
High Country Coffee
04.2022 - 07.2023
Barista Supervisor
Bella Bru Cafe & Catering
09.2016 - 03.2022
Barista Manager
Rush Coffee
04.2010 - 08.2016
Associate of Arts - Business
Yakima Valley Community College
High School Diploma -
West Valley High School
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