Jacob Shivetts
Greensburg,PA
Summary
Dynamic Hotel Account Manager with a proven track record of relocating over thousands of policyholders, showcasing exceptional customer service and operational efficiency. Adept at new business development and client retention, consistently deliver high-quality results while fostering collaborative relationships within the team.
Overview
9
9
years of professional experience
Work History
Hotel Account Manager
Alacrity Solutions
09.2023 - Current
- Relocate policy holders, families, and pets into ideal short-term living arrangements
- Successfully relocated 294 (48.4% of all short-term relocations) insurance policy holders throughout continental U.S
- From 6/1/23 – 12/29/23
- Relocated over 700 insurance policy holders throughout 2024
- Average 68 relocations per month
- Averaged 135 extensions per month
- Accounted for 49.48% of all relocations on team of three plus on-call after-hour staff
- Extending & maintaining hotel reservation for in-house policy holders accordingly in regard to progress of repairs and/or placement of long term housing
- Perform both HSO (Hotel Stay Only) & HTH (Hotel Stay to Housing)
- Collection, distribution, and scanning of necessary documents
- Data entry & note logging (Oscar Enterprise, TalonPro 360, & Symbility, Zenya)
- Assign & delegate new claim referrals to appropriate department and personnel (Short term, mid-term, & long term) – performed until June 2024
- Performed AR functions until end of July 2024
Hotel Specialist & AR Coordinator
ViP Insurance Housing Options
03.2023 - 09.2023
- Relocate insureds into like, kind, and quality hotel accommodations post property loss or damage
- Perform both HSO (Hotel Stay Only) & HTH (Hotel Stay to Housing)
- Locate, search, negotiate, book, and extend insureds that reside in a hotel due to displacement via property damage
- Claims data entry & note logging (Oscar Enterprise & Symbility)
- Issue invoices to insurance carrier personnel on new and outstanding invoices via customer preference
- Responsible for all invoices to be less than 60 days past due for entire short term relocations staff
- Reconcile billing discrepancies with clientele and hotels if they arise
- Leads training and development sessions with ViP staff
- Assigns and delegates new claim referrals to appropriate department and individual(s)
Senior Insurance Recruiter
General Placement Service
09.2021 - 03.2023
- Billed $51,900.00 in gross revenue during 2022
- Maintaining & servicing previously existing account(s)
- Produced new business development relationships
- Located viable new business development opportunities by growing LinkedIn network, LinkedIn messaging specific personnel employed by a prospective company, & cold calling
- Responsible for own candidate and client sourcing
- Locate, recruit, evaluate, and submit candidates to client for consideration of employment
- Searched for candidates by using LinkedIn, Indeed, HireEz (formerly Hiretual), & referrals
- Interviewed candidates for additional information not yielded on resume and to uncover potential “red flags” before submitting candidates to client
- Recruited and placed both candidates that are actively looking for a new career opportunity and candidates that were not actively on the job market
- Facilitate interview process between submitted candidates and client
- Assist is scheduling & coordinating interviews
- Communicate feedback
- Conduct interview prep call with candidate ahead of scheduled interview
- Follow up with successfully placed candidates
- Promoted to Senior Insurance Recruiter on 1 year anniversary date (9/7/22)
Business Operations, Relocations, Accounts Receivable, & Sales & Marketing
ViP Insurance Housing
07.2016 - 08.2021
- Hotel Specialist
- Specialized in short-term relocations (Both hotel stay only & hotel stay to housing)
- Provide superb customer service to Property Adjusters and the carrier’s policyholders
- Relocated displaced policyholder across the country into like, kind, and quality temporary living accommodations
- Data entry & note logging (Oscar Pro, Oscar Enterprise & Symbility)
- Achieved revenue growth resulting in profitability for Hotel Division
- Issued invoices to Property Adjusters and other carrier personnel for new and outstanding invoices
- Reconciled billing issues with hotel staff
- Sales and Customer Service Management
- Branch Operations: sales, customer service, accounts receivable, personnel and operations
- Achieving organizational goals, which results in consistently retaining our existing customer base and expanding our customer base via proactive business development activities & service
- Engaging business partners as needed to bring the best solution to the client
- Maintaining excellent service levels by effectively allocating resources within the organization
- General Support Specialist
- Organize and lead Talent Development for onboarding new associates in all facets of the company
- Served as after hours on-call representative through multiple rotations throughout the calendar as well as during holidays
- Marketing & Business Development
- Builds strong relationship with Insurance Adjusters to attract new business
- Representing the organization in local Insurance community events
- Re-capture stalled business relationships
- New Business development
Education
Economics & International Development - Political Science
Bethany College
Highschool -
Greater Latrobe Highschool
Skills
- Business Operations
- Customer Service Expertise
- Service & Experience
- Accounts Receivable
- New Business Development
- Candidate Sourcing
- Service Excellence
- Client Satisfaction
- Client Retention
- Brand Development
- Cooperative Team Player
- Commitment to Excellence
- Commitment to Quality
- Commitment to Efficiency
- High Productivity
- Collaborative Approach
- Leading Customer Support
- Leading Customer Experience
Timeline
Hotel Account Manager
Alacrity Solutions
09.2023 - Current
Hotel Specialist & AR Coordinator
ViP Insurance Housing Options
03.2023 - 09.2023
Senior Insurance Recruiter
General Placement Service
09.2021 - 03.2023
Business Operations, Relocations, Accounts Receivable, & Sales & Marketing
ViP Insurance Housing
07.2016 - 08.2021
Economics & International Development - Political Science
Bethany College
Highschool -
Greater Latrobe Highschool
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