Eric Burson
Bel Aire,United States
Summary
Results-driven professional with a proven track record in enhancing customer satisfaction and team productivity at CLC Lodging. Leveraged strong leadership and interpersonal skills to efficiently resolve client issues while ensuring compliance. Proficient in Microsoft Office and client engagement, excelling in cross-functional collaboration and conflict resolution. Committed to fostering growth and team cohesion to advance organizational objectives.
Overview
10
10
years of professional experience
Work History
Hotel Account Manager
CLC Lodging
Wichita, KS
03.2024 - Current
- Responsible for supervising, managing and motivating team members on a daily basis
- Ensured compliance with industry regulations when dealing with clients.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Provided technical assistance during product demonstrations or presentations.
- Conferred with management to offer feedback on operations and promotions based on customer preferences.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
Assistant Store Manager
Metropolitan Coffee
Hutchinson, United States
11.2014 - Current
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Implemented campaigns and promotions to help with developing goods and services.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Assistant store managers may also be assigned to focus on certain aspects of the store, such as human resources or quality control.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Auxiliary
Eurest
Wichita, United States
10.2022 - 03.2024
- Food preparation and cleanup.
- Reconciliation of cash registers.
- Customer service.
- Handling catering events.
- Participating in inventory counts.
- Performing general merchandising functions.
- Performed daily station maintenance tasks such as cleaning apparatus and equipment, stocking supplies, and ensuring proper operation of tools.
- Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
House Parent
Sunrise Christian Academy
Bel Aire, United States
07.2021 - 07.2022
- Managed household operations including budgeting, shopping for groceries and supplies and scheduling maintenance repairs.
- Adhered to state regulations regarding the supervision of youth in residential facilities.
- Coordinated special events such as field trips or holiday celebrations within the home environment.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Catering Manager
Fairmount Coffee
Wichita, United States
01.2021 - 01.2022
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Established relationships with vendors to secure competitive prices on supplies needed for catering projects.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
Education
Some College (No Degree) - Sports and Exercise Science
Hutchinson Community College
Hutchinson, KSSome College (No Degree) - Sports and Exercise Science
Cloud County Community College
Concordia, KSSkills
- Customer Relations
- Interpersonal skills
- Attention to detail
- Strong Team Engagement
- Self-motivation
- Conflict resolution
- Effective Decision Making
- Adaptability
- Ability to work under pressure
- Communication
- Leadership
- Cross-functional collaboration
- Communication
- Leadership Experience
- Microsoft Office
- Client Engagement Skills
Extracurricular Activities
- Member, Kansas Youth Advisory Council, Topeka, KS.
Youth who are or have been involved in child welfare services in Kansas may participate in youth council activities.
- Counselor / Staff Lead, Kansas Bible Camp, Hutchinson, KS,
Responsible for supervising, managing and motivating team members on a daily basis.
Timeline
Hotel Account Manager
CLC Lodging
03.2024 - Current
Auxiliary
Eurest
10.2022 - 03.2024
House Parent
Sunrise Christian Academy
07.2021 - 07.2022
Catering Manager
Fairmount Coffee
01.2021 - 01.2022
Assistant Store Manager
Metropolitan Coffee
11.2014 - Current
Some College (No Degree) - Sports and Exercise Science
Hutchinson Community College
Some College (No Degree) - Sports and Exercise Science
Cloud County Community College
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