Denise Figueroa
Wichita,KS
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Hotel Account Manager
FLEETCOR
04.2023 - Current
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Fostered lasting relationships with customers through effective communication and quick response.
- Contributed to team objectives in fast-paced environment.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Team Leader
Sams Club
02.2018 - 01.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Assistant Manager
Spangles
01.2010 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Wilson High
Wilson, KS10.2021
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Timeline
Hotel Account Manager
FLEETCOR
04.2023 - Current
Team Leader
Sams Club
02.2018 - 01.2023
Assistant Manager
Spangles
01.2010 - 01.2018
High School Diploma -
Wilson High