Shelby McKnight
Iola
Summary
Dynamic professional with a proven track record at Cadence LLC, enhancing customer satisfaction through efficient route planning and timely deliveries. Excelled in team collaboration and problem-solving at New York Sub Hub, significantly reducing cash discrepancies. Skilled in financial management, demonstrated by accurate record-keeping and reporting at Phil Dill Boats. Expertise includes customer service and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Amazon Delivery Driver
Cadence LLC
05.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Assistant Manager
New York Sub Hub
02.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Finance Assistant
Phil Dill Boats
01.2020 - 01.2021
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Enhanced overall financial management, providing timely and accurate reports to senior staff members.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Increased efficiency with thorough maintenance of financial records and documentation.
Education
Associate of Arts - Kinesiology/Business
North Central Texas College
Gainesville, TX05.2019
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Problem-Solving
Timeline
Amazon Delivery Driver
Cadence LLC
05.2023 - 04.2024
Assistant Manager
New York Sub Hub
02.2021 - 05.2023
Finance Assistant
Phil Dill Boats
01.2020 - 01.2021
Associate of Arts - Kinesiology/Business
North Central Texas College
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