Shelby Merrimon
Nashville,TN
Summary
Dynamic professional with a proven track record at Triple D Enterprises, excelling in customer service and Microsoft Excel. Demonstrated ability to maintain confidentiality and enhance team efficiency, significantly boosting employee morale and client satisfaction. Skilled in office administration and fostering professional relationships, I am a dedicated team player committed to achieving excellence.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Triple D Enterprises
07.2021 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Shift Manager
McDonald's
07.2015 - 08.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Exercised composure under pressure and in escalated customer service scenarios.
Shift Leader
Popeyes® Louisana Kitchen
05.2013 - 02.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Education
Maplewood Comp High Schook
Nashville, TN12.2011
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Computer proficiency
- Strong problem solver
- Scheduling
- Scheduling and calendar management
- Dedicated team player
- Verbal communication
- Professional and mature
Timeline
Administrative Assistant
Triple D Enterprises
07.2021 - Current
Shift Manager
McDonald's
07.2015 - 08.2018
Shift Leader
Popeyes® Louisana Kitchen
05.2013 - 02.2015
Maplewood Comp High Schook
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