Shelby Morris
St Louis,MO
Summary
Dynamic professional with experience at Walt Disney World Resort, excelling in guest service and relationship building. Proven ability to enhance operational efficiency through teamwork and problem-solving. Skilled in laboratory techniques and specimen processing, demonstrating attention to detail and adaptability in fast-paced environments. Committed to fostering positive experiences and maintaining high standards.
Overview
5
5
years of professional experience
Work History
Teachers Aide
St. Ann Early Childhood
Normandy, MO
08.2020 - 10.2023
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with individual learning needs and classroom tasks.
- Collaborated with educators to maintain a positive learning environment.
- Organized educational materials and resources for effective classroom use.
- Facilitated communication between students, teachers, and parents as needed.
- Engaged in professional development opportunities to enhance teaching skills.
- Helped maintain classroom organization and cleanliness to promote focus and efficiency.
- Provided one-on-one tutoring sessions for struggling students, leading to increased confidence and success in coursework.
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Taught courses under guidance of senior instructors.
- Request to take over Lead Teacher responsibilities on several occasions.
Disney College Program Intern
Walt Disney World Resort
Lake Buena Vista, FL
08.2022 - 02.2023
- Provided exceptional guest service, ensuring positive experiences for visitors at various Walt Disney World attractions.
- Collaborated with team members to maintain operational efficiency and uphold company standards in guest interactions.
- Assisted in training new interns on park procedures, enhancing their understanding of roles and responsibilities.
- Adapted quickly to diverse tasks, including merchandise sales and crowd management during peak times.
- Monitored inventory levels and assisted with restocking merchandise displays, contributing to store operations efficiency.
- Developed strong communication skills through regular interaction with guests from around the world, fostering a welcoming environment.
- Engaged in problem-solving to address guest inquiries and concerns, improving overall satisfaction levels.
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
- Collaborated in professional team to solve workflow issues.
- Remained flexible with scheduling demands, accommodating changes as needed during peak periods or special events.
- Enhanced guest experiences by providing exceptional customer service and maintaining a positive attitude.
- Analyzed problems and worked with teams to develop solutions.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to increased merchandise sales by showcasing products, offering recommendations, and processing transactions efficiently.
- Attended regular training sessions to stay current on company policies, safety protocols, and operational updates.
- Demonstrated knowledge of park attractions, amenities, and services to provide accurate information to guests upon inquiry.
- Handled cash transactions accurately while adhering to strict financial policies in order to maintain trustworthiness within the program environment.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
Network Reference Lab-Lab Associate II
Christian Hospital NE
Black Jack, MO
10.2023 - Current
- Prepared specimens following established protocols and safety standards.
- Collaborated with team members to streamline lab processes and improve efficiency.
- Trained new staff on standard operating procedures and laboratory safety protocols.
- Maintained a safe working environment through strict adherence to safety protocols and guidelines.
- Trained new staff members on proper laboratory techniques, fostering a collaborative work environment.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Team lead on NRL evening shift
- Preceptor to new evening shift employees
Education
Associate of Arts - General Studies
Saint Louis Community College
St. Louis, MO05.2025
High School Diploma -
Duchesne High School
St. Charles, MO05.2019
Skills
- Laboratory techniques
- Sample preparation
- Research methods
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Team management
- Relationship building
- Safety protocols
- Task prioritization
- Professionalism
- Adaptability
- Specimen processing
Timeline
Network Reference Lab-Lab Associate II
Christian Hospital NE
10.2023 - Current
Disney College Program Intern
Walt Disney World Resort
08.2022 - 02.2023
Teachers Aide
St. Ann Early Childhood
08.2020 - 10.2023
Associate of Arts - General Studies
Saint Louis Community College
High School Diploma -
Duchesne High School