Shelby Mosdal
Duluth,MN
Summary
Proactive and compassionate, with a track record of enhancing child and customer experiences at St. Charles Student Aged Child Care and Cabin Coffee. Excelled in problem-solving and time management, significantly improving satisfaction and safety protocols. Demonstrated expertise in CPR and fostering positive environments, underscoring a commitment to excellence and teamwork.
Overview
3
3
years of professional experience
Work History
Caregiver
St. Charles Student Aged Child Care
06.2023 - Current
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Established daily routines to provide structure and predictability for children under care.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Ensured child safety through diligent supervision and adherence to established protocols.
Barista
Cabin Coffee
07.2021 - 12.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
High School Diploma -
Saint Charles High School
Saint Charles, MN05-2024
Skills
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Friendly and outgoing
- Responsible
- Team Player
- Patience and understanding
- CPR training
- Exceptional customer service
- Adaptive and creative
Timeline
Caregiver
St. Charles Student Aged Child Care
06.2023 - Current
Barista
Cabin Coffee
07.2021 - 12.2022
High School Diploma -
Saint Charles High School
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