Shelby Moser

 Acts as lead and provides guidance when needed to team of asset protection team members, cashiers and

custodians to ensure that exceptional customer service is the priority of every interaction and for execution of

operational tasks.

 Assists manager with daily planning of operational tasks assigned to the store.

 Oversees special or ongoing process improvement projects and initiatives.

 Executes plan to ensure team members are compliant with established policies and procedures and applicable laws.

 Assists with departmental zoning by providing support, guidance and overseeing the recovery process.

 Actively participates in floor walks with Store Manager, Store Director, District Manager and Regional Vice President.

 Process and maintain direct shipment forms, order and maintain supplies and receive and distribute mail.

 Process firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and

conducting background checks.

 Required to complete Firearms Sales Certification Training.

 Required to learn and follow company policies, procedures and safety rules.

 Adhere to company work hours, policies, procedures and rules governing professional staff behavior.

• Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
• Oversaw household duties such as light housekeeping tasks or running errands when required.
• Played games, worked on puzzles, and read books to young children.
• Prepared healthy, age-appropriate snacks and meals.

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

• Assisted in event setup and teardown, ensuring a smooth transition between functions.
• Provided friendly, courteous service to create memorable moments for guests.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Enhanced guest experience by providing exceptional service during catered events.