Shelby Nicholson
Buckeye,AZ
Summary
Proven Client Relations Specialist with a track record of exceeding performance metrics at Goodyear Animal Hospital & Grooming. Skilled in Microsoft Office Suite and exceptional communication, adept at delivering high-quality customer service and building strong relationships. Demonstrated ability to improve customer satisfaction and maintain meticulous records, contributing to enhanced operational efficiency.
Overview
9
9
years of professional experience
Work History
Client Relations Specialist
Goodyear Animal Hospital & Grooming
10.2019 - Current
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Logged call information and solutions provided into internal database.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Built strong relationships with clients through effective communication and consistent followup.
Server
Lazy Dog Restaurant & Bar
05.2015 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Certified Veterinary Assistant -
Carrington College - Phoenix
Phoenix, AZ10.2019
Nursing
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2012
High School Diploma -
Buckeye Union High School
Buckeye, AZ08.2010
Skills
- Exceptional communication
- Data Entry
- Microsoft Outlook
- Scheduling
- Professional telephone demeanor
- Computer Proficiency
- Microsoft Office Suite
- Problem Solving
Timeline
Client Relations Specialist
Goodyear Animal Hospital & Grooming
10.2019 - Current
Server
Lazy Dog Restaurant & Bar
05.2015 - 07.2018
Certified Veterinary Assistant -
Carrington College - Phoenix
Nursing
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Buckeye Union High School
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