SHELBY NOVIAN

I presently oversee 12 diverse customer accounts, encompassing mass market, wholesale, and retail sectors.

• Initiate, develop, and execute sales
• Present customers with product offerings
• Create monthly sales reports for board meetings, participate in trade shows/networking seminars, handle customer orders/requests, design floral bouquets, oversee production line, and assist as needed.
• Continue to monitor active and non-active accounts to increase sales and opportunities.
• Offer customers promo pricing when the product is in high volume and or flushing
• Work as a team with other sales representatives to help move an abundance of products when available so no product is wasted
• Be proactive in-store visits to ensure the quality of the product and to make sure customers are satisfied
• Assist stores with product displays as needed
• Maintain customer information in customer management programs
• Enter customer orders, and track shipments daily
• Verify all orders are entered correctly, shipped, and delivered on time
• Work closely with the accounting department to ensure accounts are current on payments, and credits are issued.
• Contact customers regarding balances and communicate information with the accountant.
• Ensure all transportation is scheduled for upcoming orders.
• Assist other team members as needed because teamwork makes the dream work

• The Database and Marketing Coordinator is the onsite representative for marketing related inquiries
• The Database and Marketing Coordinator is responsible for planning, follow-through, and organization for Marketing events
• The Database and Marketing Coordinator works in conjunction with the Greenhouse Manager on the planning and implementation of our marketing grow outs, including but not limited to order placement, seed procurement, to plant placement
• Support in marketing events from planning through clean up
• Other responsibilities: Work alongside the corporate office to coordinate events on a quarterly basis
• Collaborated with cross-functional teams to achieve marketing goals and increase brand awareness.

• I successfully owned and operated a house cleaning business, providing top-notch cleaning services and excellent customer care. My duties included scheduling appointments, interacting with clients, cleaning homes and businesses as requested, ordering supplies, conducting deep cleaning, and cleaning Airbnb rentals.
• I acquired customers through word of mouth, thanks to my outstanding cleaning abilities.

• Processed purchase orders for various customers: Paramount Pictures (50+ orders/day), Universal (75+ orders/day), and Disney (100+ orders/day).
• Resolved inventory discrepancies and managed inventory control.
• I made sure to carefully check the customer orders for accuracy.
• Assisted other departments, as required.