Shelby PELLINO

• Worked productively in fast-moving work environment to process large volumes of claims.
• Analyzed and addressed escalated claims to resolve issues quickly.
• Researched and analyzed complex claims to determine next steps and possible outcomes.
• Updated claims system to track claim status and provide relevant information to other department.
• Investigated accidents or incidents to determine cause and extent of damages.
• Made contact with insurance carriers to discuss policies and individual patient benefits.

• Talked regularly with citizens to establish rapport and become familiar presence in area.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
• Enforced traffic laws and ordinances through visual observation and radar speed detection.
• Issued traffic citations and electronic tickets for violations of traffic laws.
• Identified, pursued and arrested suspects and perpetrators of criminal acts.
• Participated in continuous firearms proficiency, defensive driving and arrest technique training.
• Recorded facts to prepare reports documenting incidents and activities.
• Conducted searches of individuals, vehicles and premises.

Same as listed above

• Excel at customer service
• Multitasking at fast pace
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Regulated vehicle and pedestrian traffic onto building grounds.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Completed full building and grounds patrols to spot and investigate concerns.
• Monitored CCTV cameras and alarm systems for security breaches.
• Examined doors, windows and gates to verify security.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

• Daily care for 2 children
• General Household duties
• Monitored schedules to maintain sleeping, eating, and school schedules for children.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Taught children everyday skills and language.
• Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
• Facilitated relationships with children and parents by developing caring and structured home environments.
• Involved children in caring for household pets and chores.
• Built positive and nurturing environments to support child social and emotional growth.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.

• Online Orders
• Computer / Data Entry
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.