Shelby Quinones
Hollis,NY
Summary
Skincare Consultant with over a decades worth of experience in sales and customer service. Driven and reliable individual skillful in building strong client bonds, and exceeding sales expectations.
Overview
7
7
years of professional experience
Work History
Skin Therapist
Heyday
12.2021 - Current
- Improved skincare routines for clients by conducting thorough skin analyses and suggesting appropriate treatments.
- Expanded knowledge of cutting-edge industry techniques by attending regular training sessions and conferences.
- Educated guests on current promotions, events and services within store or salon.
- Developed individualized, therapeutic skin care programs.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
Sales Associate
Designer Shoe Warehouse
09.2019 - 10.2021
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Solved customer challenges by offering relevant products and services.
Front Desk Receptionist
Broadway Dance Center
05.2018 - 03.2020
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Routed incoming mail and messages to relevant personnel without delay.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Confirmed appointments, communicated with clients, and updated client records.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Stock Associate
American Eagle Outfitters, Inc
08.2018 - 08.2019
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
Education
Esthetics -
Aveda Institute New York
08.2020
High School Diploma -
Bronx Studio School For Writers & Artists
06.2014
Skills
- Client Consultations
- Spa retail sales
- Sterilization
- Customer Education
- Expert skin analysis
- Customer service
- Microsoft Office Suite
- Team collaboration
- Computer proficiency
- Clerical support
Timeline
Skin Therapist
Heyday
12.2021 - Current
Sales Associate
Designer Shoe Warehouse
09.2019 - 10.2021
Stock Associate
American Eagle Outfitters, Inc
08.2018 - 08.2019
Front Desk Receptionist
Broadway Dance Center
05.2018 - 03.2020
Esthetics -
Aveda Institute New York
High School Diploma -
Bronx Studio School For Writers & Artists
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