Shelby Radermacher
Olympia,WA
Summary
Impact-driven service worker with exceptional social skills, communication abilities, and a customer service background. Pursues every opportunity to support team members and proactively address issues. Solid experience processing payments and meeting customer demands with a diligent and well-organized mentality.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2021 - Current
- Served as shift lead with up to 6 partners on the floor during both opening and closing dayparts, ensuring smooth operations during peak hours by effectively managing resources and staff allocation.
- Used strong communication abilities to resolve customer problems and ensure satisfaction, strengthening customer loyalty.
- Recommended products based on a solid understanding of both Starbucks product lines as well as individual customer needs and preferences.
- Trained new employees in groups and in one-on-one scenarios, tailoring to their learning needs and always making them feel comfortable and secure.
- Enforced company policies and regulations with employees, ensuring a safe and healthy work environment for my partners and customers.
- Managed unique tasks such as deep cleaning during store's after hours, inventory tracking, and updating seasonal marketing and displays.
Amazon Return Specialist
Kohl's
10.2020 - 01.2021
- Used POS system to successfully start customers' Amazon returns and guarantee their money back through the company.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Learned duties for various positions - floor employee and Amazon returns - and provided backup at key times.
- Distributed returned merchandise to appropriate store departments or packaged them up for delivery back to Amazon warehouses.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Unloaded, inspected and stored damaged and returned products.
Education
Associates - Pursuing Degree in Human Development
Arizona State University
Online - Starbucks College Achievement ProgramSkills
- Positive Outlook and Attitude
- Excellent Memory
- Tech Savvy
- Coachable
- Creative Arts
- New Hire Training
- Exceptional Customer Service
- Excellent Math Skills
- Ability to Adapt
- Online Training
- Solid Problem Solver
- Team Player
- Hospitality and Accommodation
- Leadership
Accomplishments
- Won Partner of the Quarter at Starbucks within my first year of employment.
- Became a barista trainer after 5 months of working for Starbucks and continuously trained several baristas who have become amazing partners in my store, many of which have become trainers themselves.
Timeline
Shift Supervisor
Starbucks
06.2021 - Current
Amazon Return Specialist
Kohl's
10.2020 - 01.2021
Associates - Pursuing Degree in Human Development
Arizona State University
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