Terdaisja Williams
Byra,MS
Summary
Accomplished Shift Supervisor at Hudspeth Regional Center, achieved two promotions within a year demonstrating strong performance and leadership skills, adept in staff management and workplace safety, significantly enhancing operational efficiency. Leveraged Microsoft Excel for meticulous schedule management and staff training, fostering a customer-oriented environment. Demonstrates exceptional decision-making capabilities and conflict resolution techniques, ensuring staff development and motivation.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Hudspeth Regional Center
Pearl, MS
09.2023 - Current
- Provide on the job training to new staff.
- Manage staff schedules ensuring coverage for all five cottages.
- Monitoring the well-being and safety of residents, addressing any concerns, and ensuring their needs are met.
- Implement and maintain policies and procedures of facility.
- Responsible for administering disciplinary actions to staff when necessary.
- Conduct office clerk duties such as: answering phone, documentation, schedule and hold meetings.
Cottage Supervisor
Hudspeth Regional Center
Pearl, MS
05.2023 - 09.2023
- Assisted with training new staff on procedures related to cottage operations.
- Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
- Address behavioral issues, implementing appropriate interventions and support strategies.
- Organized and assigned cottage duties to staff.
- Administered disciplinary actions when necessary
- Maintain accurate records of incidents, resident progress, and daily activities.
Direct Care Worker
Hudspeth Regional Center
Pearl, MS
01.2023 - 05.2023
- Monitored and assisted residents through individual service plans.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Encourage socialization through recreational activities.
- Maintained clean, safe, and well-organized patient environment.
- Work closely with other staff members to coordinate care and ensure consistency in approaches.
Teacher's Assistant
Tougaloo College
Ridgeland, MS
08.2019 - 12.2021
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Utilized Microsoft applications Such as Microsoft excel, work and outlook.
Retail’s Associate
Tougaloo College Bookstore
Ridgeland Ms
08.2018 - 12.2021
- Assisted customers with finding the right product for their needs
- Completed transactions in an efficient manner while providing excellent customer service
- Operated point-or-sale systems accurately to process payments from customers
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Maintained balanced registers and reducing discrepancies during shift changes.
Rehabilitation Assistant
Armstrong King Chiropractic Clinic
Jackson Ms
06.2018 - 10.2019
- Assisted physical therapists with patient treatments and exercises.
- Provided support to patients during their therapy sessions.
Instructed patients on how to use assistive devices such as wheelchairs, crutches, walkers, and canes. - Monitored vital signs.
- Administered therapeutic modalities such as hot and cold packs, electrical stimulation, and traction.
- Frequently checked up on patients and offered assistance on using equipment.
- Maintained patient records and updated information in the health record system.
- Performed clerical duties
Education
Bachelors - Sociology
Tougaloo College
Ridgeland, MS12.2021
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Staff Development
- Conflict resolution techniques
- Schedule Management
- Policy Enforcement
- Staff Scheduling
- Staff Supervision
- Positive Attitude
- Decision-making capabilities
- Microsoft word, excel, outlook
Timeline
Shift Supervisor
Hudspeth Regional Center
09.2023 - Current
Cottage Supervisor
Hudspeth Regional Center
05.2023 - 09.2023
Direct Care Worker
Hudspeth Regional Center
01.2023 - 05.2023
Teacher's Assistant
Tougaloo College
08.2019 - 12.2021
Retail’s Associate
Tougaloo College Bookstore
08.2018 - 12.2021
Rehabilitation Assistant
Armstrong King Chiropractic Clinic
06.2018 - 10.2019
Bachelors - Sociology
Tougaloo College