Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Rosenberg

Mishawaka,IN

Summary

Proven Sales Associate with a track record of fostering customer relationships and enhancing teamwork at Lochmandy Motors. Specializes in utilizing exceptional customer service and problem-solving skills to boost sales and improve team efficiency. Demonstrates a unique ability to multitask and collaborate, ensuring a significant increase in repeat business.

Overview

20
20
years of professional experience

Work History

Sales Associate/ Floor Manager

Lochmandy Motors
02.2015 - Current
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.

Manager of Operations

Dutchman Manufacturing
05.2007 - 01.2015
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.

Plant Manager/ Sales Consultant

Austin-Harley INC.
12.2004 - 02.2007
  • Increased production efficiency by optimizing plant layout and implementing process improvements.
  • Reduced costs by eliminating materials waste and unnecessary labor hours.
  • Directed employees and related programs to maximize team productivity and facility output.
  • Provided direction and leadership to all levels of employees and managers.

Education

High School Diploma - General Studies

Concord High School
Elkhart, IN
05.1996

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving

Timeline

Sales Associate/ Floor Manager

Lochmandy Motors
02.2015 - Current

Manager of Operations

Dutchman Manufacturing
05.2007 - 01.2015

Plant Manager/ Sales Consultant

Austin-Harley INC.
12.2004 - 02.2007

High School Diploma - General Studies

Concord High School

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Shelby Rosenberg