Shelby Runyon
Casa Grande,AZ
Summary
Driven by a results-focused approach, I leveraged my problem-solving and case management skills at Core Civic Red Rock Correctional Center to enhance client well-being and self-sufficiency. My leadership at Aires LLC significantly boosted team productivity and customer satisfaction, showcasing my ability to build relationships and resolve conflicts effectively.
Overview
8
8
years of professional experience
Work History
Case Manager COIII
Core Civic Red Rock Correctional Center
2019.01 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitored program performance and outcomes for successful delivery of services.
Supervisor
Aires LLC
2016.07 - 2018.12
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Associate Degree In Nursing - Medical Assisting
Indian Hills Community College
Ottumwa, IAAssociate Of Business Administration -
University of Phoenix
Tempe, AZScience of Psychology
Grand Canyon University
Phoenix, AZ05.2025
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Client Advocacy
- Crisis Intervention
- MS Office
Timeline
Case Manager COIII
Core Civic Red Rock Correctional Center
2019.01 - Current
Supervisor
Aires LLC
2016.07 - 2018.12
Associate Degree In Nursing - Medical Assisting
Indian Hills Community College
Associate Of Business Administration -
University of Phoenix
Science of Psychology
Grand Canyon University
Similar Profiles
Victoria DavisVictoria Davis
Correctional Officer at Coffee Correctional Facility / Core CivicCorrectional Officer at Coffee Correctional Facility / Core Civic
Mayra BarbosaMayra Barbosa
Correctional Officer at Core Civic Correctional FacilityCorrectional Officer at Core Civic Correctional Facility
Mark GamezMark Gamez
Correctional Officer at Red Rock Correctional CenterCorrectional Officer at Red Rock Correctional Center