Shelby Runyon
Casa Grande,AZ
Summary
Driven by a results-focused approach, I leveraged my problem-solving and case management skills at Core Civic Red Rock Correctional Center to enhance client well-being and self-sufficiency. My leadership at Aires LLC significantly boosted team productivity and customer satisfaction, showcasing my ability to build relationships and resolve conflicts effectively.
Overview
8
8
years of professional experience
Work History
Case Manager COIII
Core Civic Red Rock Correctional Center
01.2019 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitored program performance and outcomes for successful delivery of services.
Supervisor
Aires LLC
07.2016 - 12.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Associate Degree In Nursing - Medical Assisting
Indian Hills Community College
Ottumwa, IAAssociate Of Business Administration -
University of Phoenix
Tempe, AZScience of Psychology
Grand Canyon University
Phoenix, AZ05.2025
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Client Advocacy
- Crisis Intervention
- MS Office
Timeline
Case Manager COIII
Core Civic Red Rock Correctional Center
01.2019 - Current
Supervisor
Aires LLC
07.2016 - 12.2018
Associate Degree In Nursing - Medical Assisting
Indian Hills Community College
Associate Of Business Administration -
University of Phoenix
Science of Psychology
Grand Canyon University
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