Shelby Salestrom
Management Professional
Jacksonville,FL
My management style is "Trust, but verify."
Summary
Personable Operations Manager with background directing, motivating and training team members to provide exceptional service to guests. Talented at taking on challenging issues in retail and attractions management. An entrepreneurial spirit who thrives in collaborative environments and shines in fast-paced environment.
Open to relocation.
Overview
19
19
years of professional experience
2
2
Certificates
Work History
Guest Relations Manager/Retail Buyer
Jacksonville Zoo And Gardens
Jacksonville, FL
02.2017 - Current
- Collaborate with outside departments and other stakeholders to coordinate solutions and retain guest satisfaction running a 1 million visitor park.
- Monitor guest feedback, using to improve service and departmental operations.
- Lead by example responding to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Negotiate third-party contracts maximizing revenue.
- Develop guest relations personnel for efficiency and accuracy of response to guest concerns and an intuitive customer focus.
- Execute a wide variety of creative large-scale projects from conceptual design to completion.
- Envision, plan, direct, and execute experiential retail stores and public areas within the campus.
- Plan and execute seasonal category launches that tell a story.
- Manage and maintain purchase orders and invoices for a $3 million retail operation and growing.
- Cultivate relationships with wholesalers and distributors to increase inventory availability boosting range of products and curating a local aesthetic.
- Strategize future growth through events, promotions, and new construction in our 122 acre campus.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions in the moment.
Visual Manager
Williams-Sonoma, Inc.
Jacksonville, FL
11.2011 - 11.2015
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented new Inventory systems to streamline operations and minimize error.
- Coordinated with merchandising department to support release and product allocation dates.
- Procurable to all brands within Williams-Sonoma, Inc. including Pottery Barn, Pottery Barn Kids, and West Elm.
Owner/Operator
Total Canine Care, LLC
Clarksville, TN
03.2005 - 11.2010
- Purchased existing retail shop and dog training school breaking even year one and doubling revenue by year two.
- Catered to customers by offering product based on demand.
- Donated time to Montgomery Animal Control shelter training dogs fundamentals of manners to ensure adoptability.
- Served as Advisor to Clarksville Parks and Recreation launching Clarksville's first public dog park.
- Managed day-to-day business operations.
Education
Bachelor of Arts - Film And Video Production
09.1995 - 2000.05
Skills
Attention to detail
undefinedCertification
FEMA Emergency Management
Committees and Networking
* Manatee Rescue & Rehab (MRR) Team: volunteer group of Jacksonville Zoo and Gardens staff who assist Florida Fish and Wildlife Conservation Commission with the rescue and transport of injured marine mammals to rehabilitation centers in Florida.
* Zoo, Aquarium, and Garden Buyers Group (ZAG) Board member 2023 and 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bloodborne Pathogens training
08-2022
Guest Relations Manager/Retail Buyer - Jacksonville Zoo And Gardens
02.2017 - Current
Visual Manager - Williams-Sonoma, Inc.
11.2011 - 11.2015
Owner/Operator - Total Canine Care, LLC
03.2005 - 11.2010
University of Nebraska - Bachelor of Arts, Film And Video Production
09.1995 - 2000.05
FEMA Emergency Management
2023-08
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