Summary
Overview
Work History
Education
Skills
Front Runner Program
Timeline
Generic

Shelby Shehane

Magnolia,TX

Summary

Seeking a position that will use my experience and organizational skills to execute your company’s objectives with an opportunity for advancement.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

10
10
years of professional experience

Work History

Technical SME Trainer

Paysafe
08.2018 - 02.2025
  • Develops a schedule to assess training needs
  • Conducts employee surveys and interviews
  • Consults with other trainers, managers, and leadership
  • Tracks and compiles collected data
  • Guide other team members on the project to ensure the content is accurate
  • Provide input into and execute user documentation and training material
  • Contacts and utilize outside vendors and resources for instructional technology
  • Tests and reviews created materials
  • Maintains a database of all training materials
  • Instructs employee training and onboarding
  • Conducts training through new materials
  • Committed to the project and participate in the training classes
  • Reviews employee performance and learning
  • Coordinates and monitor enrollment, schedules, costs, and equipment
  • Other duties as assigned

Sales Associate

Spearhead Insurance Group
08.2015 - 08.2018
  • Microsoft Office, Excel, Outlook
  • Receive and distribute daily mail
  • Monitoring cancellation notifications
  • Checking messages and returning phone calls
  • Returning emails from clients and answering any questions
  • Discuss quotes and confirm that clients understand the different policy types
  • Manage renewals and policy payments
  • Quote primary homes, auto, dwelling fire, vacancy and builders risk
  • Check quotes and bind coverage
  • Customer Service

Education

Some College (No Degree) -

Lone Star Community College
Tomball, TX

High School Diploma -

Klein Collins High School
Spring, TX
06.2013

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Active listening

Front Runner Program

During my time at Paysafe, I was selected by my management team to join the Front Runner Program. Through this program, we competed, and I earned a place in the leadership and development initiative. As part of this program, I participated in courses designed to enhance my skills both professionally and personally.

Timeline

Technical SME Trainer

Paysafe
08.2018 - 02.2025

Sales Associate

Spearhead Insurance Group
08.2015 - 08.2018

Some College (No Degree) -

Lone Star Community College

High School Diploma -

Klein Collins High School

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Shelby Shehane