Shelby Sibley
Potsdam,NY
Summary
Experienced property manager specializing in optimizing rental operations, with a proven track record in maximizing occupancy rates, reducing costs, and enhancing tenant satisfaction through strategic management and effective maintenance coordination.
Overview
11
11
years of professional experience
Work History
Office Manager
Fresh Start Real Estate & Property Management LLC
Potsdam, NY
07.2021 - Current
- Streamlined office operations, enhancing workflow efficiency and reducing processing times.
- Developed and implemented administrative procedures to optimize team performance and ensure compliance.
- Hired vendors, maintenance, and completed all requirements for hiring. Trained new staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Led team meetings to identify challenges, propose solutions, and establish strategic objectives for improvement.
Property Manager
Fresh Start Real Estate & Property Management, LLC
Potsdam, NY
07.2018 - Current
- Managed 121 residential properties with 93% occupancy.
- Managed 5 commercial properties
- Negotiated vendor contracts for services, enhancing service quality while reducing expenses.
- Optimized property management software usage, enhancing operational efficiency.
- Executed lease agreements and renewals, ensuring compliance with legal regulations and company policies.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Coordinated with janitorial and engineering staff on maintenance and upkeep. Oversaw property maintenance schedules.
- Coordinated with legal counsel to resolve tenant disputes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Dental Assistant
Smile Associates
Canton, NY
08.2015 - 08.2021
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization of instruments and adherence to infection control protocols.
- Supported dentists with chairside assistance, ensuring efficient workflow during treatments.
- Educated patients on post-operative care and oral hygiene practices for improved health outcomes.
- Assisted in scheduling appointments, managing patient records, and coordinating follow-up care.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Education
Associate of Science - Criminal Justice
State University of New York
NY01-2015
Skills
- Property Management - Commercial & Residential
- Lease Negotiation
- Tenant Relations
- Budget Management
- Maintenance Coordination
- Contract Management
- Lease Renewals
- Property Insurance negotiation
- Financial Reporting
NARPM - Attendee
National association of residential property managers
Timeline
Office Manager
Fresh Start Real Estate & Property Management LLC
07.2021 - Current
Property Manager
Fresh Start Real Estate & Property Management, LLC
07.2018 - Current
Dental Assistant
Smile Associates
08.2015 - 08.2021
Associate of Science - Criminal Justice
State University of New York