Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Cordalynn Fell (Casey)

Salt Lake City,UT

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

Gerber Collision & Glass
01.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.

Customer Service Representative

Pick n Pull Auto Dismantlers
06.2020 - 12.2021
  • Advised customers on appropriate parts selection based on their specific needs and vehicle requirements
  • Conducted regular inventory audits to identify discrepancies and prevent stock issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Conducted routine inspections of properties to identify potential hazards and necessary repairs.

Property Manager

Safe Harbor Self Storage
04.2016 - 05.2020
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with company statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.

Assistant Manager

rue21
03.2013 - 05.2016
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
  • Implemented loss prevention strategies to reduce shrinkage and maintain profitability.

Education

Diploma -

Mountain High School
01.2015

Skills

  • Proficient in Microsoft Office
  • Experienced with Windows 10
  • Customer service expertise
  • Team management
  • Strategic marketing
  • Excel proficiency
  • Skilled in Microsoft Word formatting and editing
  • Property oversight
  • Workplace organization management
  • Commercial property leasing expertise
  • Outbound sales communication
  • Assistant Manager Experience
  • Data acquisition
  • Accounts receivable management
  • Collaborative team development
  • Business-to-business sales
  • Expertise in Google Suite applications
  • Facility Maintenance

Certification

  • Drivers License
  • CPR Certification
  • First Aid Certification

Languages

English
Full Professional

Timeline

Office Manager

Gerber Collision & Glass
01.2022 - Current

Customer Service Representative

Pick n Pull Auto Dismantlers
06.2020 - 12.2021

Property Manager

Safe Harbor Self Storage
04.2016 - 05.2020

Assistant Manager

rue21
03.2013 - 05.2016

Diploma -

Mountain High School

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Cordalynn Fell (Casey)