Richard Rodgers
Lexington,SC
Summary
I excel in employee coaching and process improvement. With a strong focus on mentorship, I enhance operational efficiency and foster a culture of continuous learning, ensuring compliance and accuracy in damage assessments while building trust with clients.
Overview
18
18
years of professional experience
Work History
Estimatic and Compliance Trainer
Gerber Collision & Glass
07.2021 - Current
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Provided coaching and mentoring to employees.
- Developed and delivered training programs to enhance employee skills and operational efficiency.
- Assessed training needs and created customized learning materials for diverse audiences.
Central Review Estimate Auditor/Estimator Trainer
John Harris Body Shops
09.2019 - 07.2021
- I lead and mentor a team of estimators, ensuring accuracy and professional development, while overseeing all departmental operations.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
Auto Damage Appraiser
CARSTAR Lexington Collision
07.2018 - 09.2019
- Conducted thorough damage assessments for vehicles, ensuring accurate estimates and adherence to industry standards.
- Collaborated with repair technicians to develop effective repair plans based on appraisal findings.
- Utilized advanced estimating software to generate precise damage reports and facilitate efficient claims processing.
- Mentored junior appraisers in best practices for evaluation techniques and customer service excellence.
Auto Damage Appraiser/Central Review
Baker Collision Express
08.2015 - 07.2018
- Evaluated vehicle damage estimates to determine repair costs and ensure accuracy.
- Collaborated with insurance adjusters to facilitate claims processing and expedite approvals.
- Inspected vehicles for hidden damages, ensuring comprehensive assessment of repair needs.
- Provided expert guidance on repair techniques and parts sourcing to improve cost-effectiveness.
Auto Physical Damage Appraiser
John Harris Body Shop
07.2007 - 07.2015
- Evaluated vehicle damage to determine repair costs and insurance claims.
- Collaborated with repair technicians to ensure accurate assessments and effective repairs.
- Utilized estimating software for precise evaluation of physical damage.
- Communicated with clients regarding appraisal findings and repair recommendations.
Education
Collision Repair & Refinishing Technology - Auto Body Repair
Nashville Auto Diesel College
Nashville, TN01-2005
Skills
- Compliance training
- Employee coaching
- Process improvement recommendations
- Damage assessment techniques
- Vehicle inspection standards
- Repair cost evaluation
- Customer service excellence
- Mentorship and guidance
- Team leadership skills
- Coaching and development
- Critical thinking
Timeline
Estimatic and Compliance Trainer
Gerber Collision & Glass
07.2021 - Current
Central Review Estimate Auditor/Estimator Trainer
John Harris Body Shops
09.2019 - 07.2021
Auto Damage Appraiser
CARSTAR Lexington Collision
07.2018 - 09.2019
Auto Damage Appraiser/Central Review
Baker Collision Express
08.2015 - 07.2018
Auto Physical Damage Appraiser
John Harris Body Shop
07.2007 - 07.2015
Collision Repair & Refinishing Technology - Auto Body Repair
Nashville Auto Diesel College