Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Simmons

Lagrange

Summary

Dynamic server with a proven track record at Venucci, excelling in customer service and conflict resolution. Adept at multitasking and fostering team collaboration, I consistently enhanced guest satisfaction through personalized service and effective communication. Committed to creating memorable dining experiences while efficiently managing high-volume periods.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Server

Venucci
05.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Cracker Barrel
03.2018 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Education

Wildlife Management

Abraham Baldwin Agricultural College
Tifton, GA

Troup County High School
Lagrange, GA
05.2019

Skills

  • Team collaboration
  • Customer service
  • Time management
  • Conflict resolution
  • Effective communication
  • Personalized service
  • Hospitality service expertise
  • Multitasking and organization
  • Positive and professional

Timeline

Server

Venucci
05.2020 - Current

Server

Cracker Barrel
03.2018 - 05.2021

Wildlife Management

Abraham Baldwin Agricultural College

Troup County High School

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Shelby Simmons