Shelby Smalls
Newcastle,OK
Summary
Energetic Nurse Aide with 2 years of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations. Expertise in communication and relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Oklahoma Heart Hospital
01.2021 - 10.2021
- Performing a variety of patient care duties under the direct supervision of an RN
- Actively participates in administering patient care and ensures a safe and comforting environment
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
Health Unit Coordinator
OU Children's Hospital
09.2018 - 12.2020
- Organizes, prepares and maintains patient medical records and files
- Ensures that documents are properly labeled, posted and contain current information for billing purposes and medical record maintenance
- Transcribes orders of physicians and nurses; keep nurses informed of any changes in orders relating to patient care; schedule tests, treatments and services requires of ancillary departments
- Provides receptionist type coverage for the area: handle routine patient calls, intercom pages, personal callers, routine income mail and answer routine inquiries
- Assist with admissions, transfers and discharges by coordinating, notifying and following-up with the appropriate personnel
- Maintains or arranges for repair of equipment
- Work with medical records in obtaining medical charts for patients
- Assisting with inventory needs, ordering, stocking, and distribution of supplies.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
Leasing Consultant
Lindsey Management
07.2019 - 10.2019
- The primary objective is to assist the Property Manager in generating satisfactory cash flow, positive resident relations and optimal resident retention
- Regularly communicating with all necessary Lindsey Management employees, outside vendors and other individuals as deemed necessary to fulfill the responsibilities of this position
- Performs all related functions related to residency inquiries including telephone and in-person inquiries and maintaining records of the inquiries
- Conducts apartment and general property tours, takes telephone inquiries, greets future residents, takes applications and deposits while verifying information, and follow up of all future residents
- Furnishes and explains written material and applications to prospective residents
- Conduct marketing surveys and makes marketing recommendations based on an analysis of the surveys
- Complies with all local, state and federal regulations as well as company policies and procedures.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Cashier and Customer Service Associate
Walmart
01.2018 - 09.2018
- Responsible for the front end of the store
- Associates in my area looked to the CSS for leadership, direction, training and support
- Maintained clean, organized, and well-stocked checkout areas
- Ensure customer satisfaction by greeting and answering their questions
- Work hand-in-hand with team associates to get the job done
- Prepare and plan for upcoming events that will impact my area
- Balance cash drawer at the beginning and end of each shift
- Kept customers happy by quickly processing payments and bagging purchases.
Waitress
Santa Fe Cattle Company
10.2016 - 03.2017
- Created an exceptional first appearance to all customers upon arriving at the restaurant
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
No Degree - Pre Nursing
Oklahoma City Community College
Oklahoma City, OKPhlebotomy Certificaton - Phlebotomy
Eastern Oklahoma County Technology Center
Choctaw, OK05.2018
High School Diploma -
Choctaw High School
Choctaw, OK05.2016
Skills
- Communication
- Leadership
- Organization
- Time Management
- Medical terminology knowledge
- Supply Restocking
- Electronic Charting
Certification
- Food handler certificate
- CPR Certification
Additional Information
Moore, OK, Choctaw, OK, Oklahoma City, OK, Willing to relocate, Authorized to work in the US for any employer
Timeline
Nursing Assistant
Oklahoma Heart Hospital
01.2021 - 10.2021
Leasing Consultant
Lindsey Management
07.2019 - 10.2019
Health Unit Coordinator
OU Children's Hospital
09.2018 - 12.2020
Cashier and Customer Service Associate
Walmart
01.2018 - 09.2018
Waitress
Santa Fe Cattle Company
10.2016 - 03.2017
No Degree - Pre Nursing
Oklahoma City Community College
Phlebotomy Certificaton - Phlebotomy
Eastern Oklahoma County Technology Center
High School Diploma -
Choctaw High School
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