Shelby Smith
Seguin
Summary
Adept at enhancing operational efficiency, as demonstrated at Res/Comm Maintenance Inc by innovating data entry processes and maintaining high confidentiality standards. Excelled in customer service at StarTek, resolving complaints with empathy, boosting loyalty. Skilled in fast typing and strong communication, I bring a blend of hard and soft skills to achieve outstanding results.
Overview
10
10
years of professional experience
Work History
Office Data Entry Clerk
Res/Comm Maintenance Inc
06.2024 - 01.2025
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
- Maintained a strong attendance record, demonstrating reliability and commitment to the role as an Office Data Entry Clerk.
- Assisted in training new employees on data entry procedures, ensuring a seamless transition into the role.
- Maintained consistent work performance despite tight deadlines or increased workload pressures, showcasing strong time management skills.
- Increased overall efficiency within the office environment through innovative suggestions for process improvements related to data entry tasks.
- Ensured up-to-date records through regular review of database entries, identifying outdated information for prompt updates or removals.
Body Piercer
Virtuoso Studios
06.2019 - 04.2024
- Trained apprentice piercers on proper techniques and safety protocols, fostering a supportive learning environment.
- Collaborated with other body artists in the studio to create custom designs, broadening our services to attract new clientele.
- Delivered exceptional customer experiences by carefully listening to client needs, upholding strict safety protocols, and demonstrating expert technique.
- Sought feedback from clients after their piercing experience, allowing us to continuously improve upon our services and maintain high levels of customer satisfaction.
Customer Service Representative
StarTek
05.2015 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - All
Central High School
Grand Junction, CO12.2012
Skills
- Strong communication skills
- Professionalism and work ethic
- Accuracy and attention to detail
- Fast typing speed
Additional Information
Experience working with Quickbooks and Microsoft Suite of 5+ years. Great skills working with technology and always willing to learn more
Timeline
Office Data Entry Clerk
Res/Comm Maintenance Inc
06.2024 - 01.2025
Body Piercer
Virtuoso Studios
06.2019 - 04.2024
Customer Service Representative
StarTek
05.2015 - 08.2018
High School Diploma - All
Central High School
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