SHELBY SNYDER
North Canton,Ohio
Summary
Dedicated professional with expertise in customer experience and sound technology, offering strong communication and multitasking skills. Proven ability to enhance guest satisfaction, and manage technical equipment efficiently. Seeking to leverage skills in a new role to contribute to a team's success and growth.
Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
Guest Experience Associate
Akron Zoo
North Canton, Ohio
08.2022 - Current
- Managed questions from customers in a courteous manner while providing accurate information about the zoo animals and services.
- Performed cashier duties, including processing payments and issuing receipts.
- Greeted customers upon arrival, answered questions regarding products or services, and provided assistance as needed.
- Provided excellent customer service, demonstrating strong interpersonal and communication skills.
- Demonstrated ability to multitask effectively while working under pressure in a fast-paced environment.
- Helped with leadership, and made sure everything went smoothly, and everyone was happy with their experience.
Sound Technician
Trinity Baptist Church
North Canton, Ohio
01.2018 - Current
- Set up complex digital signal processing configurations for church services and special events.
- Mixed and balanced levels of sound to ensure optimal audio quality.
- Installed and maintained sound systems for live events, including microphones, amplifiers, audio mixers, and loudspeakers.
- Troubleshot technical issues with sound systems in a timely manner.
- Regulated volume levels and sound quality during recording sessions used control consoles.
- Organized and archived media assets in an efficient manner.
Education
High School Diploma -
Hoover High School
North Canton, OH05.2022
Skills
- Guest satisfaction
- Customer experience
- Guest inquiries
- Cash register operations
- Verbal and written communication
- Audio and video editing
- Sound editing techniques
- Team leadership
Languages
ASL, Conversational, 3 Years of ASL classes in high school
Uses ASL in current job quite frequently.
Languages
ASL
Limited
Affiliations
- Draw and create digital art
- Edits videos for fun in free time
- Semi professional photographer
- Loves gaming and card/board games
- Loves nature walks / going out with friends and family
Timeline
Guest Experience Associate
Akron Zoo
08.2022 - Current
Sound Technician
Trinity Baptist Church
01.2018 - Current
High School Diploma -
Hoover High School
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