SHELBY SNYDER
North Canton
Summary
Results-oriented professional with expertise in Customer Experience and Technology. Skilled in managing technical equipment and enhancing guest satisfaction through effective communication and multitasking. Committed to driving team success and improving business performance by streamlining processes and maximizing efficiency.
Overview
8
8
years of professional experience
Work History
Guest Experience Associate
Akron Zoo
07.2022 - Current
- Managed questions from customers in a courteous manner while providing accurate information about the zoo animals and services.
- Performed cashier duties, including processing payments and issuing receipts.
- Greeted customers upon arrival, answered questions regarding products or services, and provided assistance as needed.
- Provided excellent customer service, demonstrating strong interpersonal and communication skills.
- Demonstrated ability to multitask effectively while working under pressure in a fast-paced environment.
- Helped with leadership, and made sure everything went smoothly, and everyone was happy with their experience.
Sound Technician
Trinity Baptist Church
12.2017 - Current
- Ensured optimal audio quality by mixing and balancing sound levels.
- Configured complex digital signal processing for services and special events.
- Installed and maintained sound systems including microphones and amplifiers.
- Resolved technical issues promptly to maintain sound system performance.
- Regulated volume levels and sound quality during recording sessions using control consoles.
- Archived and organized media assets for efficient access and retrieval.
Education
High School Diploma -
Hoover High School
North Canton, OH05.2022
Bachelor - Graphic Design
Arizona State University
Tempe, AZ10-2029
Minor - Criminology
Arizona State University
Tempe, AZ12-2029
Skills
- Customer satisfaction
- Customer experience
- Guest inquiries
- Cash register operations
- Verbal and written communication
- Multimedia editing skills
- Expertise in sound manipulation
- Team leadership
Affiliations
- Draw and create digital art
- Photographer
- Basketball
- Colorguard
- Volunteer at non profits
- Nature walks/hiking
Languages
ASL
Limited
Timeline
Guest Experience Associate
Akron Zoo
07.2022 - Current
Sound Technician
Trinity Baptist Church
12.2017 - Current
High School Diploma -
Hoover High School
Bachelor - Graphic Design
Arizona State University
Minor - Criminology
Arizona State University