Shelby Sowders
Bloomington,IN
Summary
Highly experienced customer service professional known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
2
2
years of professional experience
Work History
Social Media Strategist
Ball State University
Muncie, IN
01.2022 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Created videos and managed YouTube channel to strengthen company reputation.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
Arby's
Heartland Beef
Bloomington, IN
06.2019 - 08.2021
- Trained new employees in specific job requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Arts - Public Relations/Advertising
Ball State University
Muncie, IN05.2025
Skills
- Public Relations
- Employee Training and Supervision
- Excellent Communication Abilities
- Reporting News
- Dependable and Cooperative
- Effective Organization
- Teamwork and Collaboration
- Utilizing Social Media
- Gathering Information
Career Experience
- Current Position as a Social Media Specialist
- Team Trainer Position
- Career Development Class
- Development of Ball State's Website
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Collaborated with team of 6 in the development of Ball State's Website.
Additional Information
References:
Mentor-Trinity Shockame
260-571-5101
Boss- Brea Cunnigham
217-620-0455
Boss- Jo Dunnel
812-340-2172
Timeline
Social Media Strategist
Ball State University
01.2022 - Current
Arby's
Heartland Beef
06.2019 - 08.2021
Bachelor of Arts - Public Relations/Advertising
Ball State University
Similar Profiles
Kyan McKainKyan McKain
Recreational Services Lead at Ball State University Recreational ServicesRecreational Services Lead at Ball State University Recreational Services
Taylor DeaneTaylor Deane
Dining Hall Staff & Cashier at Ball State University DiningDining Hall Staff & Cashier at Ball State University Dining
Sharon MorrisseySharon Morrissey
Director, Strategic Initiatives at Ball State University Lifetime LearningDirector, Strategic Initiatives at Ball State University Lifetime Learning
Ava GraperAva Graper
North West Hall Desk Staff at Ball State UniversityNorth West Hall Desk Staff at Ball State University
Claire OverfeltClaire Overfelt
Math Tutor at Self-EmployedMath Tutor at Self-Employed