Shelby Sowders
Goodwill
NEWPORTNEWS,VA
14
Years of experience
Lead Professional House Cleaner delivering exceptional deep cleaning and laundry care through strong attention to detail. Achieved high standards in both residential and specialized care environments by prioritizing tasks and ensuring safe sanitation practices. Focused on meeting homeowner preferences while maintaining organized and eco-friendly workspaces.
Work History
Retail Sales Associate
1 Year 1 Month- Assisted customers with product selection, sizing, and purchase decisions using attentive service
- Resolved customer concerns promptly while maintaining positive shopping experience and store standards
- Processed transactions accurately using point-of-sale systems, returns, and exchanges
- Merchandised sales floor to support product visibility, seasonal changes, and promotional execution
Lead Professional House Cleaner
5 Years 2 Months- Managed full-home cleaning routines, including kitchens, bathrooms, floors, and living areas.
- Sanitized high-touch surfaces using safe products and proper housekeeping procedures.
- Organized supplies and maintained cleaning equipment for consistent household readiness.
- Prioritized daily tasks to meet homeowner preferences and changing schedule needs.
- Inspected rooms for missed areas, ensuring thorough finish and consistent quality.
- Maintained laundry care, folding, and linen replacement with attention to detail.
- Protected delicate surfaces and valuables while completing deep-cleaning assignments.
- Advised customers on product selection, features, and availability to support confident purchase decisions.
- Processed point-of-sale transactions accurately while handling returns, exchanges, and payment inquiries.
Server/Bartender
3 Years 10 Months- Crafted cocktails and poured beverages according to recipe and safety standards
- Delivered attentive table service while maintaining prompt food and beverage order accuracy
- Recommended menu items and beverage pairings to enhance guest experience
- Processed payments accurately using POS system and balanced cash drawer
- Coordinated with kitchen and bar staff to ensure timely order delivery
- Maintained clean, organized dining and bar areas throughout service
- Resolved guest concerns professionally to support satisfaction and repeat business
Manager
11 Months- Led daily restaurant operations, ensuring consistent service, cleanliness, and food safety compliance.
- Scheduled staff shifts and balanced labor needs with customer traffic patterns.
- Trained new team members on Subway procedures, food prep, and guest service standards.
- Monitored inventory levels and ordered supplies to prevent shortages and waste.
- Resolved customer concerns promptly, supporting positive guest experience and repeat business.
- Enforced cash handling procedures and maintained accurate register reconciliations.
- Coached employees on performance expectations, productivity, and operational consistency.
Education
High School Diploma
- Honor Roll]2011
Skills
Bathroom sanitization
Bathroom sanitation
Chemical handling
Proper chemical usage
Safety protocols
Floor care proficiency
Appliance cleaning
Emergency response
Upholstery cleaning
Window cleaning
Pet mess cleanup
Laundry services
Residential cleaning
Laundry management
Sustainable practices
First aid training
Eco-friendly practices
Needs accommodation
Elderly assistance
Client communication
Sanitization techniques
Timeline
Retail Sales Associate
Goodwill
08.2025 - 09.2026Read More
Lead Professional House Cleaner
Private
05.2021 - 07.2026Read More
Server/Bartender
Longhorn
02.2014 - 12.2017Read More
Manager
SUBWAY®Restaurants
03.2013 - 02.2014Read More
Robert B. Glenn High School
High School Diploma
Read More