Shelby Trodden
Dedicated Professional
Corpus Christi,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Family Based Safety Services Specialist
Dept Of Family & Protective Services
Corpus Christi , TX
05.2021 - 03.2022
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
- Constructed comprehensive client treatment plans to establish goals and track progress.
- Maintained confidential records and documentation in database.
- Conducted intake interviews and completed comprehensive assessments to understand client needs and discover issues that affect treatment.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Texas Works Advisor III
Health And Human Services Commission
Corpus Christi , TX
04.2020 - 05.2021
- Prepared variety of different written communications, reports and documents.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Complied with department, organization and government policies and procedures.
- Supervised 12 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Identified individual employee's unique work styles and adapted management methods.
Texas Works Advisor I-II
Health And Human Services Commission
Corpus Christi , TX
05.2018 - 04.2020
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using TIERS.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Mortgage Loan Officer
Supreme Lending
Corpus Christi , TX
10.2016 - 04.2018
- Explained different types of loans pertaining to client situations.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Worked with underwriters to fix application problems and resolve issues.
- Fielded customer complaints and provided solutions.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Compiled closing packages for drafting and presentation accuracy.
- Explained very technical financial information to applicants in easy to understand language.
Owner
Mosquito Shield
Corpus Christi , TX
06.2015 - 02.2017
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
Mortgage Loan Officer Assistant
Supreme Lending
Corpus Christi, TX
09.2014 - 06.2015
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Scheduled meetings and appointments and maintained well-organized master calendar.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Set up files using loan officer checklist and submitted on-time for processing.
- Monitored key dates to obtain information by deadlines.
- Assembled important paperwork and disclosures for borrower.
Education
Human Services
Southern New Hampshire University
Hooksett, NH 01.2019 - 12.2021
Certificate - Software Development
Epicodus
Portland, OR 01.2022 - Current
Skills
Client needs assessment
File management
Community Resources
Multitasking Abilities
Training and Development
Active Listening
Attention to Detail
Teamwork and Collaboration
Problem-Solving
Flexible and Adaptable
Decision-Making
Critical Thinking
Timeline
Certificate - Software Development
Epicodus
01.2022 - Current
Family Based Safety Services Specialist
Dept Of Family & Protective Services
05.2021 - 03.2022
Texas Works Advisor III
Health And Human Services Commission
04.2020 - 05.2021
Human Services
Southern New Hampshire University
01.2019 - 12.2021
Texas Works Advisor I-II
Health And Human Services Commission
05.2018 - 04.2020
Mortgage Loan Officer
Supreme Lending
10.2016 - 04.2018
Owner
Mosquito Shield
06.2015 - 02.2017
Mortgage Loan Officer Assistant
Supreme Lending
09.2014 - 06.2015