Pamela Mudenda-Muhlambi
Summary
Supported K-12 students through case management and crisis response in school and community settings. Promoted awareness of critical issues such as mental health, gender-based violence, and bullying through educational initiatives. Conducted thorough assessments of client strengths and facilitated access to necessary resources through home and community visits.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Based Safety Services Specialist
Texas Department Of Family And Protective Services
10.2025 - Current
- Facilitated communication between families and service providers to ensure effective support delivery.
- Conducted assessments to identify client needs and develop appropriate service plans.
- Collaborated with multidisciplinary teams to coordinate resources and enhance client outcomes.
- Monitored case progress, ensuring compliance with policies and regulations for child welfare services.
Qualified Mental Health Professional
AOC Outreach Services
10.2023 - 10.2025
- Conducted comprehensive mental health assessments to identify client needs and develop personalized treatment plans.
- Collaborated with multidisciplinary teams to implement evidence-based interventions for diverse populations.
- Facilitated therapeutic group sessions, enhancing client engagement and promoting peer support networks.
- Monitored client progress, documenting changes in behavior and response to treatment strategies effectively.
- Provided crisis intervention services, ensuring safety and stabilization for clients in acute distress situations.
- Developed educational materials on mental health topics, increasing awareness and understanding among clients and families.
Graduate Social Work Intern
Child Welfare Durban and District
03.2022 - 09.2022
- Maintained thorough case history records and wrote detailed reports according to agency guidelines.
- Facilitated individual and group therapy sessions to solve problems, set and achieve goals using social work intervention and assessment theories.
- Completed intake assessments with clients and assigned them to the social workers tasked with different duties.
- Coordinated mental health assessments for children, adolescents, and adults receiving child welfare and prevention services.
- Visited clients at their homes for home study assessments to assist the court with custody decisions, evaluating if their homes were safe.
- Successfully designed and conducted a community outreach program with local schools on substance and drug misuse, child neglect and abuse.
- Was involved in literacy campaign and read to Grade R learners at the local library.
Social Work Intern
South African Police Services
01.2021 - 08.2021
- Worked in partnership with other agencies as well as multidisciplinary teams( nurses and the law enforcement ) to raise awareness to both primary and high school students on substance and drug abuse.
- Conducted at least five home visits per week to assess client who had been emotionally, sexually and physically abused and facilitated necessary resources and support.
- Distributed more than 100 food parcels to clients in need.
- Documented client progress and activities in accordance with agency policies and procedures.
Social Worker Intern
South African Police Service
05.2020 - 08.2020
- Maintained up to date case history records and wrote detailed reports.
- Maintained lists of resources helpful to clients.
- Conducted community outreach programmes on COVID-19 protocols.
Volunteer Coordinator
South African Police Service
01.2019 - 02.2020
- Provided crisis intervention and information or referrals to clients.
- Provided administrative support to social workers such as relaying messages and providing resource referrals and gathering materials for campaigns.
- Collaborated with case managers, police staff, residential mentors to provided support to clients.
- Maintained accurate records, reports and files according to agency policy guidelines.
- Campaigned at 3 clinics and five schools per two months advocating for gender based violence victims offering resources and knowledge on types of abuse and support they need.
- Conducted safety planning, legal resource referrals, community resources to clients and community.
Education
Certificate - HIV/AIDS
University of South Africa
Durban, KwaZulu-NatalBachelor of Science - Social Work
University of South Africa
South Africa05-2023
Masters in education - Educational psychology
Midlands State University
Gweru08-2016
Bachelor of Arts in Health Sciences - Psychological counselling
Unisa
Durban, KwaZulu-Natal10-2012
Diploma - Secondary education
University of Zimbabwe
Zimbabwe04-2006
Master of Science - Social Work
Masters of Social Work
Arlington, TX08-2025
Skills
Facilitated crisis intervention sessions to address immediate needs and support individuals in distress
Implemented effective time management strategies to streamline workflow and meet deadlines
Oversaw behavior management initiatives to foster a conducive learning atmosphere Developed and executed strategies to enhance student behavior and engagement Guided teams in addressing behavioral issues through collaborative problem-solving
Facilitated case management activities to enhance service delivery and client outcomes
Implemented effective organization techniques to streamline multiple tasks simultaneously
Utilized strong communication abilities to enhance team interactions and project outcomes
Orchestrated team collaboration to drive project success and ensure seamless communication
Certification
- Licensed Master's social worker
- CANS certified ages 0-18
- DV Initiative Engaging with Persons Using Violence
- Safety and Well-Being of Children with PMN-0003456
- Family Dynamics Biases and Keeping Children Safe 0030425
- Suicide Certificate Ask basic community Helper
- First Aid Training
- De-Escalation 0000896 CBT
Timeline
Family Based Safety Services Specialist
Texas Department Of Family And Protective Services
10.2025 - Current
Qualified Mental Health Professional
AOC Outreach Services
10.2023 - 10.2025
Graduate Social Work Intern
Child Welfare Durban and District
03.2022 - 09.2022
Social Work Intern
South African Police Services
01.2021 - 08.2021
Social Worker Intern
South African Police Service
05.2020 - 08.2020
Volunteer Coordinator
South African Police Service
01.2019 - 02.2020
Certificate - HIV/AIDS
University of South Africa
Bachelor of Science - Social Work
University of South Africa
Masters in education - Educational psychology
Midlands State University
Bachelor of Arts in Health Sciences - Psychological counselling
Unisa
Diploma - Secondary education
University of Zimbabwe
Master of Science - Social Work
Masters of Social Work