Shelby Tucker
Dallas,TX
Summary
Dynamic and friendly Barista with expertise in beverage preparation and a proven track record of enhancing customer satisfaction at Dutch Bros. Known for fostering a positive atmosphere and being a team player, I excel in consistently delivering exceptional service and creating memorable experiences for guests.
Overview
1
1
year of professional experience
Work History
Barista
Dutch Bros
01.2024 - 09.2024
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked shelves, fridge, and walk-in for
Restaurant Hostess
The Community Grill
08.2023 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Science - Marine Biology
The University of Washington
Seattle, WA05-2028
Skills
- Opening and closing duties
- Beverage preparation
- Inventory management
- Ingredient restocking
- Friendly and outgoing
- Positive and professional
- Up-selling
- Coffee expertise
- Espresso machine operation
- POS system operation
- Order taking
- Verbal and written communication
- Cash register operation
- Menu memorization
- Team player
Timeline
Barista
Dutch Bros
01.2024 - 09.2024
Restaurant Hostess
The Community Grill
08.2023 - 11.2023
Bachelor of Science - Marine Biology
The University of Washington
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