Shelby Vallejo
Austin,TX
Summary
Experienced in providing exceptional customer service through compassionate values. Proficient in Microsoft Suite programs, data entry, written and verbal communication skills, and creating presentations. Trained in dispute and conflict resolution, with proven multitasking abilities and committed to maintaining professional relationships to increase morale by developing employees through continuing coaching.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Animal Protection Supervisor
City of Austin
Austin, TX
02.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Senior Animal Protection Officer
Austin Animal Protection
Austin, TX
08.2022 - 02.2024
- Train and Evaluate Newly Hired Officers
- Perform auditing of data entry and review job performance to assist employees in their growth
- Provide coaching to employees for improvement and correction
- Respond to calls for assistance from officers in the field
- Respond to and resolve escalations from members of the public regarding assistance with an animal
- Maintain equipment and supply inventory to include regular vehicle maintenance and repair
- Assist in employee attendance tracking to ensure sufficient coverage of the department
- Assist in the creation and implementation of strategies within the department to ensure efficiency and desired improvement of policies and procedures
Animal Protection Officer
City Of Austin
Austin, Texas
09.2021 - Current
- Performed investigations of animal bites in Austin, Travis County for possible rabies exposures
- Capture and transport: sick, injured, at-large or aggressive animals
- Collect information from victims for reports, record data, and issue citations when applicable, and educate residents on state law/city ordinances in relation to animal welfare
- Increased pet retention by providing resources to residents including 28 microchips, 51 animals returned to owner, and 50 combined basic care supplies
Client Care Representative
Central Texas Veterinary Hospital
Austin, TX
08.2020 - 09.2021
- Resolve incoming emails, field incoming calls, and respond to appointment check-in texts
- Triage incoming calls from owners with pets needing immediate medical attention
- Established client relationships and organize required referrals to schedule and manage specialty appointments for 7 department and maintain vet records accordingly
- Process debits/credits for appointment services and explain hospital policy to payment and services
Member Services Officer III
A+ Federal Credit Union
Austin, TX
02.2019 - 08.2020
- Interview, train and provide orientation for newly hired employees. Identify needs to implement continued coaching to encourage employees to reach their goals
- Built and maintained relationships with over 11 important partners of Buda's community
- Provide supervisor authorizations for escalations, create weekly schedule for adequate staffing and appropriate hours for each employee in team of 10
- Report to Branch Manager and Assistant regarding employee progress, branch monthly audits, and reports, and supply orders
Member Services Officer II
A+ Federal Credit Union
Austin, TX
12.2016 - 02.2019
- Attended roughly 40 yearly community events to build relationships with partners and promote financial literacy
- Assist in training new employees for staffing requirements
- Maintaining branch compliance for regular audits
- Open and close accounts, process loan applications, and increased productivity by 60% through sales incentives
Associate/Cashier
Tractor Supply
Lockhart, TX
04.2011 - 07.2011
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Bastrop High School
Bastrop, TX06.2012
Skills
- Interpersonal skills and positive attitude
- Public speaking and community outreach
- Effective written and verbal communication
- Dispute resolution and de escalation
- Leadership, Training, and Development
- Data entry and reporting
Certification
- Animal Control Basic
- Notary Public
- Emergency Vehicle Operations Course
- CPR
- First Aid/AED
- EMT Basic
- Scene Management and Landing Zone Requirements
References
Michelle Baca
Co Supervisor
+1 (915) 540-1251
Rebekah Montie
Program Manager
+1 (512) 332-4872
Timeline
Animal Protection Supervisor
City of Austin
02.2024 - Current
Senior Animal Protection Officer
Austin Animal Protection
08.2022 - 02.2024
Animal Protection Officer
City Of Austin
09.2021 - Current
Client Care Representative
Central Texas Veterinary Hospital
08.2020 - 09.2021
Member Services Officer III
A+ Federal Credit Union
02.2019 - 08.2020
Member Services Officer II
A+ Federal Credit Union
12.2016 - 02.2019
Associate/Cashier
Tractor Supply
04.2011 - 07.2011
High School Diploma -
Bastrop High School